Marchex

www.marchex.com
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There are newer employer reviews for Marchex

4 people found this helpful  

Low pay, high pressure, lots of drinks

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA

I have been working at Marchex full-time (more than a year)

Pros

I would say the best things about working here are the people you meet. They are quality employees who have tons of great industry experience. Also a plus--great work life balance.

Cons

Lack of accountability, micromanagement starting at the top, and low pay compared to industry/Seattle standards.

Advice to ManagementAdvice

Learn to take accountability for management issues, it impacts the company culture.

Doesn't Recommend
Positive Outlook
No opinion of CEO

89 Other Employee Reviews for Marchex (View Most Recent)

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  1. 3 people found this helpful  

    Layover job, not a career destination. Great for entry level work experience and programmers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Marchex full-time (more than a year)

    Pros

    Fun, casual company culture. Little freebies like soda and snacks. Great place to learn a lot in short period of time (get some experience under your belt). I have and would recommend it for someone right out of college or trying to get some work experience under their belt.

    Cons

    -Pay scale is much lower. The further you get from being a programmer the wider the discrepancy. Campaign managers, customer service, and administrative workers can expect significantly less than similar jobs at other companies. On top of that the company has very strict boundaries on pay increases, even promotion based pay raises. Expect to get an amazing annual review and then be nickle and dimed (quite literally) when it comes to your raise.
    -Temp requirements. The largest single group of employees are the campaign managers (considered entry level). They require that these roles always start as temp with an undetermined conversion to full-time date (often over a year). Even non-entry level roles like their customer service require 3 months as a temp.
    -Skeleton crews. This one even applies to programmers. Marchex will promise big, but aren't willing to hire the needed labor to fulfill their promises. Often they fall short or abandon goals completely rather than hire the people needed to achieve the goals.
    -Communication and expectations. Often major organizational, procedural or product changes are decided then implemented overnight with little to no input on the feasibility from the employees actually impacted.
    -Broken, antiquated product code. The development teams try, but management is always pushing for more bells and whistles instead of fixing well-known platform issues. Right now many of their call based product offerings are cutting edge, but held together with string and duct tape. In a few years when other companies catch up technologically then the detriments inherent in platforms will cost them clients.

    Advice to ManagementAdvice

    You're not a start-up anymore! With well over 300 employees you need to start investing in the long-term: both your labor force and your products.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Pay Per Call, it's not Mobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marchex full-time (more than 3 years)

    Pros

    People in Seattle are very helpful and seem nice.

    Cons

    Technology hasn't improved or really changed in years. PPC is dead. If they lost Allstate and a few others the company would go down. Middle Management is still same as was years ago just new people. Same old games just new faces.

    Advice to ManagementAdvice

    Look around!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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