Marcus Hotels
2.3 of 5 3 reviews
www.marcushotels.com Milwaukee, WI 150 to 499 Employees

3 Employee Reviews (View Most Recent)

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Don't work in reservations

Reservation Agent (Current Employee)
Milwaukee, WI

ProsTravel discounts like hotels and stuff

ConsSchedule constantly changes, you can not plan your life.
Pay is very low for a call center.
Clear favoritism to agents who had kids with scheduling and who was allowed to be re-shopped compared to those who were suspended.
We are expected to know multiple cities, hotels and detailed information with the worst computer technology compared to other call centers. My computer freezes all the time when I am talking to a guest. They let the good agents leave like our old leads and supervisors. Some agents don't even answer calls they just put a guest on mute and then hang up. Others have told our managers, but nothing happens...This place is going downhill .
The company also only gives annual raises, not based on performance!

Advice to Senior ManagementManage things, I am sure they are great outside of work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    The people are the best reason to work here

    Manager (Current Employee)

    I have been working at Marcus Hotels full-time for more than 3 years


    Pros: The Marcus family is still very involved and this company spends the time to find great personalities to work for… Cons: More revenue driven lately causing a heads in beds affect and not making ownership spend the… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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    Terrible Hotel for Rooms Division Hotel Professional

    Anonymous Employee (Former Employee)

    I worked at Marcus Hotels full-time


    Pros: Discounts at other Hilton Hotels Cons: This place was not professional at all. The rooms departments did not work together and when I was there some of the department managers… No, I would not recommend this company to a friend More
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