There are newer employer reviews for Mark Travel

2 people found this helpful  

Used to be an amazing place to work but not so much anymore

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Associate Manager  in  Milwaukee, WI
Current Employee - Associate Manager in Milwaukee, WI

I have been working at Mark Travel full-time for more than 5 years

Pros

Focus on wellness
Fun product to sell and work on
Some employees have been there for over 20 years
Senior/upper managers are beloved by employees
Do promote from within
Generous time off policy
Other benefits are fair
Good place for entry level employees to get experience

Cons

Unexperienced managers
Focus on poor performers, not on rewarding good employees
People who do stick around because they are afraid to move - otherwise sometimes frequent turnover
No understanding by management of workloads - results in some employees over worked while others do very little
Minimal increases and often no increase for years
Old boys network- while there are some upper managers who are women they have been there for years, otherwise men seem to move up much more quickly
Work could be done from home allowing for more flexibility but they can't seem to make this work

Advice to ManagementAdvice

Reward and recognize good talent, address problem employees consistently, offer more flexible schedules and ways to work from home to make work more appealing

Recommends
Negative Outlook
Approves of CEO

Mark Travel Response

Jul 17, 2014Human Resources

Hello,
It's great to hear you appreciate the focus on wellness, our time off policy and the overall work experience. We hear your concern about recognition and do believe a work-life balance is
... More

25 Other Employee Reviews for Mark Travel (View Most Recent)

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  1. 2 people found this helpful  

    When This company split the "Witches of Eastwick" took over!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Orlando, FL
    Former Employee - Customer Care Representative in Orlando, FL

    I worked at Mark Travel full-time

    Pros

    Getting to help people who booked vacations with this company. The 2 people in the scheduling department were great.

    Cons

    When I first started at Mark Travel it was different. Unicorns and rainbows. When the company split into Southwest Vacations which is where I was and Funjet in WI. It allchanged. The company started getting "upgrades" to their system. We had headphones that we could never hear people but the clients always heard everything around us. Our reservation system always crashed. Our new email system for answering emails was in beta! The company is being now run by all women and the dynamic of the workplace is off. At the end of 2012 for 3 months they cut hours to almost part time because we were so slow but WI office was slammed but they would not open up our lines to help them so we could keep our hours.In Jan 2013 they promised overtime and it never came. They could not stop roaches in that place.

    Advice to ManagementAdvice

    Fix your system, Too many women running the place,pest control,marketing

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Terrible company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Orlando, FL
    Current Employee - Customer Care Representative in Orlando, FL

    I have been working at Mark Travel full-time for more than 5 years

    Pros

    It's a job. Better than nothing I guess.

    Cons

    Low pay wages, bad working hours constantly change without propper notice, too much mandatory overtime when they need you but they cut your hours when they don' need you. The so called medical insurance they offer is a joke! with very high unreasonable deductibles. The Supervisors or Team leads are hired from outside and have no knowledge of the product and all they do is monitor your calls and critisize your calls and you get penalized for this.
    No travel discounts or benefits anymore at all!
    They try to appease employees by the ocasional pot luck or handing out candy bars and other worthless treats! They do not care about their employees at all.
    Management has all holidays off but call center workers have to work all the overtime and bad hours.

    Advice to ManagementAdvice

    Get real! Listen to the needs of your employees and take action!
    Try to be more empathetic to the needs of the employees, if you treat us right we will give you back 150%

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Mark Travel Response

    Jul 17, 2014Human Resources

    Hello,
    We're sorry to hear about your frustrations, but do want to address them. Being in the travel industry, our call volume is always changing so we ask great flexibility of our Customer Care
    ... More

There are newer employer reviews for Mark Travel

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