MarketSource

www.marketsource.com
Employer Engaged
There are newer employer reviews for MarketSource

 

Supportive Employer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Territory Manager
Current Employee - Territory Manager

I have been working at MarketSource full-time (more than 3 years)

Pros

Awesome Opportunities to grow with this employer.

Cons

Lots of hard work with great client companies

Advice to ManagementAdvice

Continue to give opportunities to cross train and grow with the company.

Recommends
Positive Outlook
Approves of CEO

385 Other Employee Reviews for MarketSource (View Most Recent)

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  1. 1 person found this helpful  

    What a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager (Wireless)
    Current Employee - Sales Manager (Wireless)

    I have been working at MarketSource full-time (more than a year)

    Pros

    Nothing good to say about this company.

    Cons

    Have been with the target mobile program for a few years... RadioShack was bad enough... MarketSource managed to be even worse.

    They have yet to get one of my paychecks correct. I've been shorted over 40 hours of pay across multiple paychecks.. An associate of mine who quit months ago is still owed money and their payroll dept can't figure it out. They ask us to sit around answering questions about our day and fill out a daily report... after we're off the clock... Illegal business practice right there. Can't ask employees to work once they're off the clock.

    I haven't seen my district manager yet and my DM rarely answers phone calls.

    There seems to be little to no oversight from the company and they don't seem to care about any of us, much less any of our problems.

    The commission structure is a terrible joke unless you're in one of a handful of super high volume stores. In an Average store if you're part time expect to never make commission. The bonus structure is laughable at best. They expect a 150% attach ate for accessories... Yet target barely sells any accessories for any of the phones except for iPhones. So assuming your team even hit that level of attachment... You also need to be above targets baseline goal for accessories... And based on how high you are over... You get a percentage of the difference... My store last month hit over 10% of the baseline goal. But my low volume store means had my attachment rate been there... They would have only paid me a lousy $36 dollars in bonus. What a joke.

    The benefits are terrible... For full health and dental they want over 300 a month for just medical and denal and vision. If you have kids... Get ready to spend 500-800 depending on the level of coverage you want.

    The give no access to the tools we need to effectively do our jobs, people come in and ask questions about their existing plans.... Can't even effectively tell them how much it would cost to add a line on or change a feature. Everything has to be accomplished by calling the help desk... Get ready to have a pissed off customer as you spend 30+ minutes on the phone waiting for a rep.

    The list of bad goes on and on. Do yourself a favor and find employment elsewhere.

    Advice to ManagementAdvice

    Fire all the radioshack execs you brought on board. They failed miserably and it's why the contract with target wasn't successfully renegotiated. They're the reason we lost 70% of our associates within 2 months starting April of 2012. Their terrible business decisions are crippling.

    And in general commit to the business and to the staff. Listen. Make changes based on what your employees are telling you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Poor pay, no holiday pay or vacation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager (Wireless)
    Former Employee - Sales Manager (Wireless)

    I worked at MarketSource full-time (more than 3 years)

    Pros

    MarketSource is a Wireless contract holder with Target. Training is adequate to represent wireless carriers. Target staff and employees are awesome and Target has a great work environment. You will be cross trained to serve all Target guests. Loved the people, the job and carriers until MarketSource took over the new contract, went downhill from there on in.

    Cons

    Pay is horrible, goals unattainable due to no price matching is not allowed and Target.com is a separate entity with separate pricing usually lower than in store. MarketSource just announced effective immediately just prior to the 4th of July,2013 there will no longer be holiday pay and there will be no paid vacations. They offer no employee discounts either. $13.05 is base pay for a Wireless Manager, low chances for great commissions and bonus is almost null.

    Advice to ManagementAdvice

    Had 2, one fabulous, motivating and encouraging, his replacement condescending.., arrogant and brings moral down. If you want to keep good talent don't start their day with "you disappoint me"

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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