3.6 of 5 1,175 reviews Bethesda, MD 5000+ Employees

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4 people found this helpful  

Overall a great company but with some shortcomings, including pay range

Front Desk (Current Employee)
Irvine, CA

Pros- It's great working for a big, structured company like Marriott. There is always someone to talk to about an issue you are having, and someone higher up if needed.
- Disciplinary actions are well structured and reasonable.
- Most properties and management are open to, encouraging, and helpful when it comes to cross training and career advancement.
- People you work with will generally have a similar personality and will become your friends.
- Overtime is usually available, very helpful when you need the extra $
- Hiring decisions are usually well thought-out, so it is rare to work with people who are too inexperienced for their position.
- Managers are incredibly understanding and flexible with associate schedules (students, associates with children, requests for time off)
- Yearly Associate Opinion Surveys ensure opinions are heard and people are communicating with each other on various things (even if it takes some time.. your voice WILL be heard)
- Associate / Friends / Family discount on hotel rooms is phenomenal, though there are restrictions (sometimes can be difficult to find holidays, busy weekends, etc).

Cons- The work week is Saturday through Friday, and for hourly associates the schedule is not released until the Thursday prior, making it difficult to plan out your week.
- Depending on what department you work in, you may have to pick/prioritize your holidays off. For
example you may not get Christmas Day off if you got Thanksgiving Day off
- Pay range can be lower than what you may find at other companies for comparable jobs
- Mandatory overtime for management/salaried staff
- Software used is very outdated (some still being used are DOS based)
- Depends on which property, but often budgeting is an issue for certain things that should be important (ie. uniforms, filling short staffed departments)
- Takes a long time to replace an associate (on several occasions it has taken over 2 months to hire a replacement in various jobs I've been in, this results in stress and overworking of existing staff)

Advice to Senior Management- It is not an unreasonable request the schedule be available prior to Thursday afternoon.

- Always remember Mr. Marriott's famous words: "If you take care of your people, your people will take care of your customers, and your business will take care of itself."

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Pool Bartending......

    Anonymous Employee (Current Employee)

    I have been working at Marriott

    Pros: Great environment to work at, benefits are good Cons: No internal communication, supervision can be faulty and unprofessional Yes, I would recommend this company to a friend More
    • Culture & Values
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    Good Expereince

    Group Sales Manager (Current Employee)
    Portland, OR

    I have been working at Marriott full-time for more than 3 years

    Pros: Travel benefits and training are great. There are a… Cons: Benefits in the hotel industry are not great. You… Yes, I would recommend this company to a friend More
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