There are newer employer reviews for Marriott

It Pays to Work Hard at Marriott

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Catering Sales Executive in Bethesda, MD
Current Employee - Catering Sales Executive in Bethesda, MD

I have been working at Marriott

Pros

Marriott provides a supportive work environment. They have some of the best training in the industry and provide employees with the opportunity to move around and work in serveral departments. Management encourages a wide breadth of experience and are encouraged to push emoployees to try new things and departments. The benefits-medical and retirement are decent enough and competative with those in the industry, as is the pay. There is a choice in plans for medical and the majority if not all of dental, vision, disability and life insurance are covered. Marriott retirment savings will match what you put in up to a ceratain percentage. They are many resources available to all employees for everything from cell phone discounts to help with life planning. The employee discounts on rooms aren't to shabby either!

Cons

Being the hospitality industry hours can't be helped. If you are working on property in an operations department, you are going to work nights and weekends. This isn't neccessarily a bad thing, depending on your lifestyle and other obligations. They will always try to give you your two days off in a row as if it is a real weekend. The hours for manager are less than ideal. You must work a minimum of 50 hours per week, whether it is busy or not. Most managers are salaried so this is looser for them than others, however with a new change in some positions, some have been switched to hourly, which means working 10.5 hours per day in order to make their promised salary. There are also problems with going from property jobs to corporate jobs. There is little cross over from one to the other as they make it hard to have the proper requirements/experience to do so.

Advice to ManagementAdvice

Always be open and honest about changes that are happening in the company, particularly when they directly effect the employees. Keep up with the training available and encourage all employees to take advantage of said training. The associate appreciation events are a great way to show you care, however many properties do not participate, or do so in a limited fashion. Strongly encourge/mandate properties to participate in these pivotal activities.

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  1. Marriott: Start your adventure!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Front Desk Associate in Wallingford, CT
    Current Employee - Front Desk Associate in Wallingford, CT

    I have been working at Marriott

    Pros

    Marriott is an amazing company to work for. If you had to choose some of the best reasons to work here they would be as follows.
    1. Perks: As an employee of Marriott International you have access to discounted rates at any Marriott worldwide for rates as low as $35 per night. You also have a 20% discount on Food/Beverage Items as well as a 30% discount on gift shop items.
    2. Support to Move up: Marriott International is all about helping you as a person develop into a higher role (that is if you want it). If you are determined to take the next step, Managers and the whole company as a whole will give you the support and resources that you need to achieve your goals.
    3. Sense of Family: It is great to be excited to come into work everyday. Working for Marriott is like a second family. Everyone is treated with respect and fairness, and you often become very close with your co-workers.
    There are many other great reasons to work for marriott, but if I had to pick the top 3, those would be it.

    Cons

    There are not many downsides, but with every company has at least a few. If I had to choose any downsides they would be as follows:
    1. Flexibility: You have to be very flexible to work for Marriott, and it is not just Marriott, it is any hotel chain. You are going to work on a rotational schedule. You will have different days off each week and you will be working different shifts throughout the week. That is until you get into Senior Management and then you have a certain schedule, but even Senior Managers have to work 10 hour days and may stay later depending on demand.
    2. As with any customer service business there is going to be irate guests. Because you work in an industry where the guest is waited on hand and foot, it may be hard, but you must maintain composure. If you can master this, you will excell. Remember, you are here for the guests, without them, you would not be there.

    Advice to ManagementAdvice

    Senior Management is amazing. They are always there for their employees, and are always making them feel valued. One of our campaigns for the employee new hires was "enjoy your stay," because we must enjoy our stay working for Marriott, just as much as the guests are enjoying their stay in our hotels. If the employees are happy, that in turn will put a positive impact on our guests and we all win.

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  2. Marriott - An excellent employer to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quality Assurance Specialist in Salt Lake City, UT
    Current Employee - Quality Assurance Specialist in Salt Lake City, UT

    I have been working at Marriott

    Pros

    Marriott strives to treat its employees well. One of the core philosophies of Marriott is, "If you treat your employees well, they will treat your customers well, and your customers will come back to you." Marriott offers professional development courses to help you grow and advance professionally. The benefits are nice, and I've stayed at many nice hotels on a highly discounted rate.

    Cons

    Sometimes the right hand doesn't know what the left hand is doing. To put it another way, Marriott has so many different departments, such as Reservations, Customer Care, and Guest Services, that it is difficult to know what is going on.

    Advice to ManagementAdvice

    My only advice or feedback would be to improve communication. Let your employees know what's going on within the company's many different departments.

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