Marriott Vacation Club
3.7 of 5 112 reviews Orlando, FL 5000+ Employees

112 Employee Reviews (View Most Recent)

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1 person found this helpful  

The Marriott name definitely helps...but it only goes so far.

Sales Executive (Former Employee)
Las Vegas, NV

I worked at Marriott Vacation Club full-time for more than 5 years

ProsGreat benefits including travel perks. Marriott owners and customers are some of the most brand loyal customers in the world. The instant credibility of selling under the Marriott name is a huge benefit that is not found with many other companies in the vacation ownership (timeshare) sales industry. Most of the people you work with will be extremely supportive and Marriott prides itself on it's customer service which is helpful in creating happy and satisfied owners. Very good earning potential for top performers.

ConsAs a new sales person who has never sold a vacation ownership/timeshare product, it will be extremely difficult to hit your minimum performance #s as you will not get enough tours and don't have your own owners to reload. In fact the majority of new sales execs don't make it past a few months unless they were transfers from another Marriott Vacation Club site. No base salary for Sales Execs...just a minimum wage draw.

It's really hit or miss when it comes to sales management (as is true with many large companies). Some sales managers (Project Directors, Senior Sales Managers etc) within Marriott Vacation Club are exceptional and know how to bring the best out of each individual they are managing. Other managers should never have been put in the positions they are...and unfortunately it takes forever for a bad manager or really any bad employee at Marriott to get removed from their positions. Also being a very conservative and corporate culture, it takes too long for ideas/things to get implemented or changed. Marriott is slow to react and adapt to changing times. The company is very risk adverse and afraid of getting sued that the legal department has increasingly over the years gotten to a point that it has too much power and say within the company and as a result often hampers sales and marketing efforts unnecessarily with constant new restrictions, policies and procedures.
While transfers to other Marriott Vacation Club sales sites are easy to accomplish, it is extremely difficult to move into any positions within the hotel/lodging divisions of Marriott.

Advice to Senior ManagementBe more proactive as opposed to reactionary. Get rid of poor performing managers more quickly. Foster a better cooperative environment between departments. (I.e Sales, Operations, Resort Operations, Customer Service, Corporate etc).

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Not Bad

Former Management (Current Employee)
Miami Beach, FL

I have been working at Marriott Vacation Club

Pros: Money and vacation time! The best thing is the treat you… Cons: Other upper management, location pesky place! Advice to Senior Management: Get younger help! Yes, I would recommend this company to a friend More

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2 people found this helpful  

Initial high opportunity and growth

Anonymous Employee (Former Employee)
Orlando, FL

I worked at Marriott Vacation Club

Pros: the brand supporting trust and credibility for vacation ownership sales,… Cons: the push for deals and project perfomance allowed for poor… Advice to Senior Management: Listen to sales people and customers They have the answers to current issues. Figure out what doesn't work… More

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