Pros

Great access to data/industry expertise and resources. Marsh has a capability that is beyond compare in these areas.

Cons

Marsh has developed minimum standards for servicing placements. Some of these requirements are excellent and obviously needed. However, as far as servicing to the individual client, it often gets in the way of what might be in the best interest of the client by burdening the team with administrative work which hinders servicing needs.

Advice to Senior Management

Marsh's practice of promoting from within is commendable. However, great insurance brokers do not make great managers. Often they are placed within the position without being prepared for the human relation requirements that are needed for the position. I would like to see training provided to these managers so they are prepared with the tools for the job. Invest in the human capital and they will take care of you.