Marshalls

www.marshallsonline.com
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There are newer employer reviews for Marshalls

 

A very solid company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Manager in Merriam, KS
Former Employee - Assistant Manager in Merriam, KS

I worked at Marshalls full-time (less than a year)

Pros

Effective leadership is in place. People oriented Company

Cons

Limitless opportunities abound in the company for growth

Advice to ManagementAdvice

Keep up being caring

Recommends
Positive Outlook
Approves of CEO

514 Other Employee Reviews for Marshalls (View Most Recent)

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  1. 2 people found this helpful  

    Staff is unprofessional and pay isn't worth the stress. Avoid working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Holmdel, NJ
    Current Employee - Anonymous Employee in Holmdel, NJ

    I have been working at Marshalls part-time (more than a year)

    Pros

    Usually flexible and willing to work with limited availability if you're a student
    Discounted brand name items
    Usually a 10% discount. There's a 20% discount weekend every few months.
    Weekly pay
    No uniform

    Cons

    Starting pay is minimum wage and your yearly raise is only a few cents

    Management will sometimes schedule you when you're not available to work and will hold it against you when you can't work.

    Turnover rate is high because so many of the employees are unhappy

    Store is incredibly busy almost all the time. You're overworked and underpaid. Customers are rude more often than not.

    Staff is spread way too thin, especially on weekends because they don't want to have to pay more employees. Floor associates will be moved to registers when lines get too long, meanwhile the floor becomes unmanageably messy and customer service suffers because only one person is placed in a busy department like sportswear

    They often claim they don't have payroll, so hours get cut. Even though the store gets tens of thousands of dollars every day. If you request a day off, you'll lose hours the following week.

    Not allowed to request any days off from Black Friday through mid-January

    Communication among managers, coordinators and floor associates is POOR

    No recognition/incentive to do better if you're not on registers and getting customers to sign up for TJX reward credit cards

    Rules aren't clearly stated and you get penalized (often in front of customers) for doing something you didn't know was wrong.

    There's a lack of formal training - after one day of shadowing another employee, you'll be thrown into a shift alone and you'll have to figure a lot of things out on your own.

    Management is nasty and gives you attitude if you need to take any time off for a family emergency or illness

    They rarely cross-train for other departments, even if someone asks repeatedly over a long period of time.

    Advice to ManagementAdvice

    Be more professional and polite.
    Improve communication with each other and with all sales floor associates.
    Don't schedule employees when they've made it clear they aren't available.
    Have more people working on days it's going to be busy (weekends, Memorial/Labor Day, etc)
    Get more involved on the sales floor. Instead of nitpicking auditing issues and spying on your employees, try harder to work together to fix them.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Excellent Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Sales Associate in Fort Worth, TX
    Current Employee - Cashier/Sales Associate in Fort Worth, TX

    I have been working at Marshalls part-time

    Pros

    Friendly environment, management is great with training and scheduling hours around college classes.
    They always keep training about how to improve customer service and give a great customer experience at the store.

    Cons

    Minimum wage, scheduling is always late.

    Advice to ManagementAdvice

    Schedule 2 weeks ahead of time. Look at people availability before assigning a shift.

    Recommends
    Neutral Outlook
    No opinion of CEO
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