There are newer employer reviews for MassMutual
There are newer employer reviews for MassMutual

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Top Notch Insurance Company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager in Los Angeles, CA
Former Employee - Manager in Los Angeles, CA

I worked at MassMutual full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Excellent products. High ethical standards. Excellent brand recognition. As with any sales position, you efforts will determine what you earn. No limit on what you can do.

Cons

Since each office is operated by an independent General Agent, culture, training, staffing, etc can be very different from office to office. Administrative staff is paid by each GA, not the home office. GAs tend to be tight fisted with salaries and it can be reflected in quality.

Advice to Management

Invest in quality staff.

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  1. Helpful (1)

    Good place to gain experience to take elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Safe secure offices, free parking, decent on-site cafeterias and amenities (gym, salon)
    A respected name in financial services that will look good on a resume.
    Inter-company transfers are fairly easy, allowing someone to move horizontally and gain experience in multiple financial services functions.

    Cons

    Leadership roles are consistently filled from outside the company. There is a distinct aversion to promoting from within, and ranks of VP and above are almost exclusively filled by hiring from competitors.

    Extremely hierarchical; you will get no support from HR or elsewhere if you are having an issue in your dept

    No transparency in decisions or accountability for results at the leadership level. Several years ago one business unit cost the company the equivalent of a small country economy in reserve losses. The CEO was given a plum work-from-anywhere job doing a function never identified and with no expected output. The CFO was promoted to be in charge of corporate strategy. The workers were hit with 50% layoffs.

    This is a highly politicized environment. Because management is not accountable to quarterly results, or any objective management, relationships are the only driving factor. I had been specifically told not to show evidence of poor decisions or bad work practices (not fraudulent, just incompetent) not because I was wrong or there were reasons for the behavior, but because presenting the issue would be 'disrespectful'.

    Advice to Management

    A leader leads by serving, and we don't mean second servings Roger.

  2. Helpful (1)

    One of the best in the insurance industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent in Portland, OR
    Current Employee - Agent in Portland, OR

    I have been working at MassMutual full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you're looking for wonderful professional development support, this is the place to work. The education is also the best. The company flies out wholesalers that specialize in different products to help you better understand everything there is to know about insurance.

    Cons

    The learning curve is extremely large. It'll take you awhile to become great. It can be frustrating for a very long time if you are not comfortable with intentional failure.

There are newer employer reviews for MassMutual
There are newer employer reviews for MassMutual

See Most Recent

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