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There are newer employer reviews for MassMutual

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Helpful (6)

Like working unpaid overtime? This may be your kind of place!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Underwriter
Current Employee - Underwriter
Doesn't Recommend
Positive Outlook
No opinion of CEO

I have been working at MassMutual full-time (More than 5 years)

Pros

Financially strong company. Great reputation in industry for paying claims. I hear that employees in non-production related roles don't have to work as much overtime.

Cons

With the economic downturn around 2008, like many companies, MassMutual stopped filling positions that became vacant due to attrition. Managers told the employees in production environments that they would simply have to get the work done with the staff they had left. They then began requiring staff to work X# of hours/ week of unpaid overtime. This has spiraled into an unfortunate work environment where the employees have to put in 5, 10, even 15 hours per week of unpaid overtime, on a regular basis, almost year-round. There is no way that you can work here and have a normal family life or social life. You can work 12 hours/ day all week and then still be told on Friday that you have to put in 5 more hours on Saturday. Huge sales contest every Sept-Dec- OT is even worse, vacation time not really permitted. Everyone in this type of role is trying to leave. Health benefits are sub-par. Ridiculous open work environments (no cubicle walls) to promote collaboration, even in roles where this is not appropriate.

Advice to Management

Cut the enormous bonuses senior leaders are being paid a bit so you can afford to hire enough employees to manage the work and have a life. You are relying on your staff to work excessive free overtime as your normal way of managing business. Don't say you value work/life balance when your management philosophy proves your don't. As the economy improves, more and more people will be leaving.

Other Employee Reviews for MassMutual

  1. Helpful (2)

    Sales with no commission

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Customer Service Representative in Phoenix, AZ
    Former Employee - Registered Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    People I worked with were great.

    Cons

    -sales metrics without commission -mandatory overtime if you need good work/life balance -using technology from the 80s -scheduling pto is non existent

    Advice to Management

    You are making your employees work hard for base salary and sales metrics with no commission is awful. Hire more people to help lower the ques. That's how you get good customer service ratings. Get all the departments on the same page. Every department is dropping callers into other departments that don't have the customer's account either. It's 2014 and this shouldn't happen.


  2. Helpful (5)

    Great company, terrible local management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Career Agent in Raleigh, NC
    Former Employee - Career Agent in Raleigh, NC
    Doesn't Recommend
    No opinion of CEO

    I worked at MassMutual full-time (Less than a year)

    Pros

    MassMutual is a great company w. very competitive products and services.

    Cons

    Local mgt. for the Raleigh-Durham agency simply cannot be trusted at all. Very adept at going back on their word and burning bridges. With a flame-thrower.


There are newer employer reviews for MassMutual
There are newer employer reviews for MassMutual

See Most Recent

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