There are newer employer reviews for MassMutual

3 people found this helpful  

Like working unpaid overtime? This may be your kind of place!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Underwriter
Current Employee - Underwriter

I have been working at MassMutual full-time for more than 5 years

Pros

Financially strong company. Great reputation in industry for paying claims. I hear that employees in non-production related roles don't have to work as much overtime.

Cons

With the economic downturn around 2008, like many companies, MassMutual stopped filling positions that became vacant due to attrition. Managers told the employees in production environments that they would simply have to get the work done with the staff they had left. They then began requiring staff to work X# of hours/ week of unpaid overtime. This has spiraled into an unfortunate work environment where the employees have to put in 5, 10, even 15 hours per week of unpaid overtime, on a regular basis, almost year-round. There is no way that you can work here and have a normal family life or social life. You can work 12 hours/ day all week and then still be told on Friday that you have to put in 5 more hours on Saturday. Huge sales contest every Sept-Dec- OT is even worse, vacation time not really permitted. Everyone in this type of role is trying to leave.
Health benefits are sub-par.
Ridiculous open work environments (no cubicle walls) to promote collaboration, even in roles where this is not appropriate.

Advice to ManagementAdvice

Cut the enormous bonuses senior leaders are being paid a bit so you can afford to hire enough employees to manage the work and have a life. You are relying on your staff to work excessive free overtime as your normal way of managing business. Don't say you value work/life balance when your management philosophy proves your don't. As the economy improves, more and more people will be leaving.

Doesn't Recommend
Positive Outlook
No opinion of CEO

301 Other Employee Reviews for MassMutual (View Most Recent)

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  1. 2 people found this helpful  

    Traditional Mutual Insurance company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Career Agent
    Current Employee - Career Agent

    I have been working at MassMutual full-time for less than a year

    Pros

    MassMutual is one of the most succesful mutuals in the life insurance business. It is one of the best mutual companies to work for. They allow a great deal of freedom to sell other companies when the MassMutual offering in any particular situation just doesn't fit. There are ample training opportunities and you have the option to receive advances in commission so that you get paid from the start. Sales bonuses are available for quick starters and those that sell a significant amount of policies during the first year. This is a quality company and they expect their representatives to be high quality as well. Business dress is expected while working in or out of the office. Target markets are high net worth individuals and big business. Sales sophistication is a must.

    Cons

    Expectations are high, and may seem unreasonable. If you don't produce right away, or hit a dry spell, you won't get fired, but you also will not get much attention or support. Only those that come into the company with a successful insurance or financial practice already in place can expect to be treated with respect from the beginning. The rest of the pack has to earn it. The worst thing about this carrier is case management. It takes forever to get an application approved and issued. This is especially tough on a new agent.

    Advice to ManagementAdvice

    Provide greater support to your general agencies so that they can hire and retain good agents through improved case management and training. Rapid and accurate case management is absolutely essential to the success of young, hard working new hires. Having only two or three well-trained and qualified case managers in a large (over 25 agents) agency office is just not enough. Your losing quality people due to lack of attention to this important part of the business. Finally, your managers need leadership training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    I have been treated well while working for MassMutual.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant  in  Springfield, MA
    Current Employee - Business Consultant in Springfield, MA

    I have been working at MassMutual full-time for more than 8 years

    Pros

    four weeks vacation, flex time, work at home options, stable company

    Cons

    guidance with career paths, culture is responding slowly to change

    Advice to ManagementAdvice

    please continue to advance changes by setting the example

    Recommends
    Positive Outlook
    No opinion of CEO
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