MassMutual

  www.massmutual.com
  www.massmutual.com
There are newer employer reviews for MassMutual

 

extensive training

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at MassMutual full-time

Pros

decent pay, decent benefits, there is a lot to take from peers and network, multiple satellite locations, team work and effort

Cons

training is long, tedious and a bit overwhelming, there is a lot of information that is covered and must catch on fast to be successful in position, serious call volume with an array of participant issues, 11 vacay days, 3 personal, 3 sick, must rollover 40 of those hours, scheduling is not the best

326 Other Employee Reviews for MassMutual (View Most Recent)

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  1.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at MassMutual full-time (more than an year)

    Pros

    Vacation time
    Training
    New building/environment

    Cons

    Poor medical
    If you do get sick it is very frowned upon to actually use the sick time.
    Systems are very unorganized.
    Management puts more focus on revenue generating incentives than providing accurate/quality customer service
    When mistakes are made in other departments you are the front line for those customers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Like working unpaid overtime? This may be your kind of place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter
    Current Employee - Underwriter

    I have been working at MassMutual full-time (more than 5 years)

    Pros

    Financially strong company. Great reputation in industry for paying claims. I hear that employees in non-production related roles don't have to work as much overtime.

    Cons

    With the economic downturn around 2008, like many companies, MassMutual stopped filling positions that became vacant due to attrition. Managers told the employees in production environments that they would simply have to get the work done with the staff they had left. They then began requiring staff to work X# of hours/ week of unpaid overtime. This has spiraled into an unfortunate work environment where the employees have to put in 5, 10, even 15 hours per week of unpaid overtime, on a regular basis, almost year-round. There is no way that you can work here and have a normal family life or social life. You can work 12 hours/ day all week and then still be told on Friday that you have to put in 5 more hours on Saturday. Huge sales contest every Sept-Dec- OT is even worse, vacation time not really permitted. Everyone in this type of role is trying to leave.
    Health benefits are sub-par.
    Ridiculous open work environments (no cubicle walls) to promote collaboration, even in roles where this is not appropriate.

    Advice to ManagementAdvice

    Cut the enormous bonuses senior leaders are being paid a bit so you can afford to hire enough employees to manage the work and have a life. You are relying on your staff to work excessive free overtime as your normal way of managing business. Don't say you value work/life balance when your management philosophy proves your don't. As the economy improves, more and more people will be leaving.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for MassMutual

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