There are newer employer reviews for MassMutual
There are newer employer reviews for MassMutual

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extensive training

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at MassMutual full-time

Pros

decent pay, decent benefits, there is a lot to take from peers and network, multiple satellite locations, team work and effort

Cons

training is long, tedious and a bit overwhelming, there is a lot of information that is covered and must catch on fast to be successful in position, serious call volume with an array of participant issues, 11 vacay days, 3 personal, 3 sick, must rollover 40 of those hours, scheduling is not the best

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  1. Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at MassMutual full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Vacation time
    Training
    New building/environment

    Cons

    Poor medical
    If you do get sick it is very frowned upon to actually use the sick time.
    Systems are very unorganized.
    Management puts more focus on revenue generating incentives than providing accurate/quality customer service
    When mistakes are made in other departments you are the front line for those customers


  2. It was an interesting experience working at MassMutual as an intern; however, I was mostly stuck making copies.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Houston, TX
    Former Intern - Intern in Houston, TX

    I worked at MassMutual as an intern (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    From my observation the commission for agents is pretty competitive with other financial services companies. I think is one is looking for a career in sales, MassMutual would be a good place for them.

    Cons

    Some employees told me that the only perk of working at MassMutual longterm was that they get one more day of vacation each year, and that's about it. I saw some agents become managers; however, I do not think that their salary increased (actually, it might have decreased).

    Advice to Management

    n/a


There are newer employer reviews for MassMutual
There are newer employer reviews for MassMutual

See Most Recent

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