There are newer employer reviews for Massage Envy
There are newer employer reviews for Massage Envy

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Helpful (1)

Pretty Decent, with some thorns

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Front Desk Sales Associate in Greensboro, NC
Current Employee - Front Desk Sales Associate in Greensboro, NC

I have been working at Massage Envy part-time (More than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

This is a great job to have while at college. The turnovers can get a little crazy but some of the time in between I can get homework done. Also, it is nice that we get an incentive if we sell a certain number of memberships. This job has a very flexible schedule.

Cons

Customers can sometimes be rude. Also, the front desk workers are blamed for almost anything, including things that therapists do. Be ready to be the face of the company and have everything blamed on you.

Advice to Management

Doing great for now

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  1. Helpful (6)

    Unethical Exploitation, Destroying Lives, Debasing the Massage Profession

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Massage Therapist in Vacaville, CA
    Former Employee - Certified Massage Therapist in Vacaville, CA

    I worked at Massage Envy full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    * Provides immediate employment for CMTs out of school with 500 hours. * Raises the minimum standard of education in California. * Sets therapeutic massage standards promoting positive public opinion of massage.

    Cons

    * "Cheapens" massage as a commodity by lowering cost to just $39/hr for members. * Negatively impacts the massage profession throughout the community by forcing other therapists to lower their rates to be competitive. This in turn forwards in the public mind that massage therapy is not as valuable as it really is. * Doesn't pay therapists enough to provide a decent living for a family on their income alone. * No medical benefits. * No vacation pay. * No overtime pay. * Will fire therapists needing to file Work Comp to avoid increased State fees. * Will fire therapists at senior pay and hire new therapists at beginner pay to improve profit margin. * Will create false stories of therapist misconduct to avoid paying increased UI rate when firing therapists. * Will sue therapists if clients follow therapist. * Most owners are not massage therapists and have no sense or sensitivity for providing a work environment that supports the special needs of their therapists. * The single greatest stressor for clients is dealing with membership contract issues. * The 2nd greatest stressor for clients is dealing with inept, poorly trained front desk staff which has a high turn-over rate. * Puts too much pressure on front desk staff, and in some cases, massage therapists, to meet sale/membership quotas or suffer penalties including termination rather than reinforce performance positively. This takes away from the calm, healing atmosphere that should be promoted in environments like massage clients should have. * Doesn't pay front desk staff and therapists enough to have pride and commitment in working for Massage Envy. * Doesn't compensate front desk staff for the amount of stress and list of duties they're subjected to. * Forbids clients from tipping therapists directly, and instead, requires them to give front desk staff tips. Front desk staff are paid so little they have too much motive to not try to pocket tips, and there's no effective system in place to prevent that. Often times front desk staff are alone up front, and know where to get out of camera view, so they can pocket tips. This has lead to therapists mistrusting front desk staff, suspicion, tension, and even promotes a hostile work environment between therapists and front desk staff.

    Advice to Management

    * Take a 500 hour massage therapy program at least. * Pay therapists at least $20/hr starting + $1 for each year up to $25/hr. * Provide medical benefits (not Aflac, etc.). * Provide paid vacation. * Provide maternity leave for fathers. * Require clients tip therapists directly when using cash, and business-card-sized "Thank You" cards that include "I tipped you $___ for your great work" that they hand to therapist directly when they pay by credit card -so therapists can validate their tips at the end of the night to ensure front desk staff or management aren't trying to skim their tips. * Don't pressure therapists to sell memberships. That should be the front desk's job. Instead, give bonuses to therapists for each client requesting that therapist, and bonuses for each new client that signs up for membership after seeing that therapist. * (for owners) Don't be greedy. Live simply. Ensure that your therapists' standard of living is as good as their own, and you will produce a far more successful business filled with great energy. Success is not measured in dollars alone. It's about creating a positive legacy. * Offer a profit-sharing/co-op plan for therapists, and train them in what it takes to own and manage a clinic so they have a better sense of how good they have it in their job as an employee, what demands an owner/manager must face, and possess a greater sense of ownership in their job and the company they work for.


  2. Helpful (1)

    Great stability, poor benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Massage Therapist in Cranberry Twp, PA
    Current Employee - Licensed Massage Therapist in Cranberry Twp, PA

    I have been working at Massage Envy part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Time freedom: the clients, room, linens, bookwork, everything is done for you. You basically just come and go and get a paycheck. Its nice to not have to worry about it so much.

    Cons

    No health insurance, therapists do not even receive free monthly massages like front desk does, the pay scale is not worth it for therapists as we could go elsewhere and make triple.

    Advice to Management

    Offer benefits and bigger incentives for requests. The therapist is what keeps them coming back, not front desk.


There are newer employer reviews for Massage Envy
There are newer employer reviews for Massage Envy

See Most Recent

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