Massage Envy

  www.massageenvy.com
  www.massageenvy.com
There are newer employer reviews for Massage Envy

 

Good environment, poor management. Too much drama

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate in Palatine, IL
Former Employee - Sales Associate in Palatine, IL

I worked at Massage Envy part-time (more than an year)

Pros

Great experience in sales and you get to meet all different kinds of people. The atmosphere is relaxed and you learn so much about massage and health.

Cons

Long hours. Sometimes I didn't get home until 11 pm. Poor management.

Recommends
Neutral Outlook
No opinion of CEO

531 Other Employee Reviews for Massage Envy (View Most Recent)

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  1. 1 person found this helpful  

    High turnover. Not a place employees spend very long working at....and for good reason.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prefer Not to Say in Burnsville, MN
    Current Employee - Prefer Not to Say in Burnsville, MN

    I have been working at Massage Envy (more than 3 years)

    Pros

    Front desk is pretty easy work for the most part. Not very physically demanding. Nice discounts on employee massages for everyone. Clients are booked for MTs, raise potential for a high request rate. Small benefits for selling a membership for front desk employees ($3-10 per sale). There is a fridge and a microwave in the break room.

    Cons

    Employee appreciation is slim to none here. You are but an ox to this company. Seniority? Forget about it. Your pay is capped after a certain dollar amount (a few dollars more than you were hired for), leaving no incentive whatsoever to stay after your cap has been reached. Not kidding, once you hit your cap, zero other options offered-no raise, no nothing. Who hits a dead end in their career/job and is happy with it?? Front desk- your hours can be cut without your consent or knowledge-perhaps you deserve it, perhaps you don't- either way it can happen. Your hours can be cut to accommodate a new employee, or a returning employee who was hired after you. Your investment of time and hard work to the company is hardly appreciated.

    Did you get the flu, diarrhea, a constant hacking cough, or food poisoning or some other illness that prevents you from doing massages or working the front desk? Think a doctors note will get you an excused absence? Think again, because it won't. And after three unexcused absences in a six month period you are out of a job. Some people need this rule, but most employees don't and we suffer needlessly from cold-hearted, insensitive management.

    No benefits. Extremely difficult to get days off (you depend on others to pick up a shift for you or else your absence is un-excused. It doesn't matter what you need the day off for.) Even harder to earn PTO. As soon as you start accruing unexcused absences you can kiss your chance at a good raise goodbye.

    MTs be careful what days you get hired on for. Once you are put on the schedule, you will be told you cannot change a day or switch unless you find another MT to permanently take over that shift for you(good luck on that one!). I have seen exceptions made, but not often. If you don't get booked, you're not massaging and then you're not getting paid.

    It is a sales company that is very driven in reaching sales goals. After the employees work their butts off to meet these sales goals, the operations manager says, gee- how high can we go? And I get that, that's what business is about. But the goal has risen so high that now it is rarely met. Not even 20% of the employees hit the mark anymore. Making the pockets of the owners a little fatter, and leaving the employees feeling crummy instead of feeling good and earning incentives for sales. There has to be some realization that there is a plateau that can be reached in massage sales.

    Just a little acknowledgement....just a little, "hey, we appreciate the work you do for Massage Envy." Anything....

    Advice to ManagementAdvice

    Why don't you show a little more value and appreciation towards employees? Can employees not earn any sort of value to the company? Clients are not blind to high turnover and it is a reason that some cancel their memberships. I can understand the rules set forth to preventing certain therapists/front desk associates from abusing the lack of...but c'mon. Why not give employees a reason to stick around? It makes the company better. Clients like to see familiar faces. Clients are sick of screw ups from new hires.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good business model, not great for employees or clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Massage Therapist
    Former Employee - Licensed Massage Therapist

    I worked at Massage Envy part-time (more than 3 years)

    Pros

    flexible schedule good for those with outside commitments, such as family, school, or another job; usually LMTs have a full schedule of clients for how often they want to work (good utilization of skill)

    Cons

    low pay and lack of recognition for LMTs means high turnaround rate and low morale/motivation, low ceiling of advancement opportunities for LMTs, short client turnover time hinders 'relaxation' experience for client; clients have difficultly canceling memberships, customer management software is difficult and time-consuming to navigate, takes attention off true customer service

    Advice to ManagementAdvice

    Pay your massage therapists more competitive wages, even if you have to raise prices a little. Your business model and existing network are a great platform for exponential increases in service - which your company desperately needs. Your brand image could be so much more positive. Right now 'Massage Envy' means cheap and shabby. Quality therapists do not want to work there.

    Doesn't Recommend
    No opinion of CEO
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