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Front desk sales associate, customer service professional!!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Front Desk Sales Associate in Winter Garden, FL
Current Employee - Front Desk Sales Associate in Winter Garden, FL

I have been working at Massage Envy part-time (More than 3 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Great teamwork!! It can get pretty chaotic but massage truly helps!! It's nice to
Give people a chance to come in on a monthly basis for wellness. The discounted
Massages are a huge plus too!

Cons

It can be at times truly chaotic!!!! Some therapists don't like
The front desk, and we have to field complaints from clients.
For what what we do, we don't get paid enough.

Advice to Management

Please let us know when we do a good job. It's
stressful when all you hear are bad comments
about you or just things you did wrong.

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  1. It'll probably depend on the franchise owner, but I dreaded work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Sales Associate
    Current Employee - Front Desk Sales Associate

    I have been working at Massage Envy part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good commission and bonus incentives.

    Cons

    Owners were downright RUDE. The male owner reprimanded me while he was angry at another female co-worker... after throwing a roll of toilet paper in her vicinity and screaming at her for cleaning the bathroom! She was closing up... that is part of her job! His wife talks down to people almost every chance she gets. At first the job was cool, but I always hated when THOSE two were in managing. They are not nice... This location was in Northern NJ, but I don't want to say too much in order to keep anonymous.

    Advice to Management

    Be nicer!


  2. Perspective/intention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hhp Lct
    Current Employee - Hhp Lct

    I have been working at Massage Envy part-time (More than a year)

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    It's a franchise. The 'Micky D's 'of massage. A lot if the worries of running your own biz is taken care of for you. Great mix of people who can easily turn into good friends. Hours can be negotiated.

    Cons

    It's a franchise. Upper management, by design, don't really care for their therapist as much as for numbers, i.e. profits. Therapists actually work for minimum wage unless you have more 'spa' hours than regular hours. Therapists burn themselves out by ruining their thumbs, arms, shoulders etc. to get return clients for those extra dollars. At least 5 in a year had surgeries that disabled them for life and all have had painful injuries. Tips can be good but vary greatly because clients want Mickey D burgers but don't want to tip filet mignon service.

    Advice to Management

    Pay a decent wage (20 to start) for service that make your reputation. No one joins or returns because the front desk girl is nice. Pay for down time. Don't take it away because we get one or two clients that day. Get rid of competition between therapists and start profit sharing. You're taking advantage of a lot of young, naive, first time in the work force people and you know it. These business models, like a prostitute, have cheapend an honest and nobel profession.


There are newer employer reviews for Massage Envy
There are newer employer reviews for Massage Envy

See Most Recent

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