There are newer employer reviews for Massage Envy
There are newer employer reviews for Massage Envy

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So much work for so little reward

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Shift Supervisor - Front Desk in Glendale, AZ
Current Employee - Shift Supervisor - Front Desk in Glendale, AZ

I have been working at Massage Envy part-time (More than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

It's not always a very busy job. There is down time and you aren't always busy. Good for part time work. Nice environment most of the time.

Cons

Management is a cluster. There is a huge breakdown in communication between management, the front desk, and the therapists and estheticians. At least at the location I experienced. Pressure for sales goals. They promote the "pushy sales-person" mentality then act like that's the opposite of what they want you to do. They are more concerned with members and getting new memberships than each individual customer. Pay is low and expectations of employee output is not realistic.

Advice to Management

Get on the same page and provide some leadership. Everything is so fragmented and needs to be regulated.

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  1. Helpful (2)

    On the fence as an employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Massage Envy part-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The facility is clean and beautiful. They do all the recruiting and scheduling of clients. They supply all the linens and product.

    Cons

    The massages are scheduled back to back, on the hour, so they are really only 50 mins. Much of the time it feels like a Massage Mill. (Move them in and move them out.) The pay is only $15/hour and the tips aren't great, average $10 because the customer fee is low. They say you can work as much or as little as you want, but they ask often for an increase in hours. They push therapists to sell "upgrades", like sugar foot scrubs, deep muscle therapy and aroma therapy and then pay the therapist a VERY small amount of the fee.

    Advice to Management

    Pay your therapists more, especially seasoned ones. You can't count on the tips to raise the "hourly rate" for therapists because clientelle are tipping off the % of the discount fee and most add to the credit card, which is then reduced when taxed.


  2. Helpful (1)

    Fastfood version of massage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Massage Therapist in Walnut Creek, CA
    Former Employee - Certified Massage Therapist in Walnut Creek, CA

    I worked at Massage Envy part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Somewhat flexible schedule. High volume of clientele come through. All a massage therapist really worries about is the massage and turning over the table between clients. In consideration of the convenience, the pay is well enough if a person manages their finances well.

    Cons

    No benefits or perks, good management is a rare gem, restrictions on how an MT is allowed to work with and help improve a client are absurd, there's little to no time for a proper intake with a client. Communication between employees is nearly forbidden, no cohesion between the therapists and the sales team.

    Advice to Management

    Work with your team rather than against them, stop threatening to fire people all the time and encourage them instead


There are newer employer reviews for Massage Envy
There are newer employer reviews for Massage Envy

See Most Recent

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