Massage Envy

  www.massageenvy.com
  www.massageenvy.com
There are newer employer reviews for Massage Envy

 

So much work for so little reward

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Shift Supervisor - Front Desk in Glendale, AZ
Current Employee - Shift Supervisor - Front Desk in Glendale, AZ

I have been working at Massage Envy part-time (more than an year)

Pros

It's not always a very busy job. There is down time and you aren't always busy.
Good for part time work.
Nice environment most of the time.

Cons

Management is a cluster.
There is a huge breakdown in communication between management, the front desk, and the therapists and estheticians. At least at the location I experienced.
Pressure for sales goals. They promote the "pushy sales-person" mentality then act like that's the opposite of what they want you to do.
They are more concerned with members and getting new memberships than each individual customer.
Pay is low and expectations of employee output is not realistic.

Advice to ManagementAdvice

Get on the same page and provide some leadership. Everything is so fragmented and needs to be regulated.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

528 Other Employee Reviews for Massage Envy (View Most Recent)

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  1. 1 person found this helpful  

    Low pay, zero real benefits. Corporate franchise. McDonald's of massage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist in Seattle, WA
    Current Employee - Licensed Massage Therapist in Seattle, WA

    I have been working at Massage Envy full-time (more than 5 years)

    Pros

    Fully booked schedule. If you want to be a work horse for a franchised corporation, this is the place for you. You can get a LOT of hands on experience in a short period.

    Cons

    5 minute turn around time between clients unless you're willing to do 15 minute unpaid breaks between appointments. Management and sales (support) staff is spotty at best. Most clients are amazing, good people. No room for advancement or skill building. Corporate rules stifle individuality and growth.

    Advice to ManagementAdvice

    Stop micromanaging. Be at your salaried position more than 30 hours per week and you can run your clinic much more efficiently and true to your hired position. Stop throwing people under the bus for your shortcomings related to practically no management experience. In the end, that's the owners fault. (And yours!)

    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    On the fence as an employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Massage Envy part-time

    Pros

    The facility is clean and beautiful. They do all the recruiting and scheduling of clients. They supply all the linens and product.

    Cons

    The massages are scheduled back to back, on the hour, so they are really only 50 mins. Much of the time it feels like a Massage Mill. (Move them in and move them out.) The pay is only $15/hour and the tips aren't great, average $10 because the customer fee is low. They say you can work as much or as little as you want, but they ask often for an increase in hours. They push therapists to sell "upgrades", like sugar foot scrubs, deep muscle therapy and aroma therapy and then pay the therapist a VERY small amount of the fee.

    Advice to ManagementAdvice

    Pay your therapists more, especially seasoned ones. You can't count on the tips to raise the "hourly rate" for therapists because clientelle are tipping off the % of the discount fee and most add to the credit card, which is then reduced when taxed.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Massage Envy

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