427 Employee Reviews (View Most Recent)

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So much work for so little reward

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Shift Supervisor - Front Desk  in  Glendale, AZ
Current Employee - Shift Supervisor - Front Desk in Glendale, AZ

I have been working at Massage Envy part-time for more than a year

Pros

It's not always a very busy job. There is down time and you aren't always busy.
Good for part time work.
Nice environment most of the time.

Cons

Management is a cluster.
There is a huge breakdown in communication between management, the front desk, and the therapists and estheticians. At least at the location I experienced.
Pressure for sales goals. They promote the "pushy sales-person" mentality then act like that's the opposite of what they want you to do.
They are more concerned with members and getting new memberships than each individual customer.
Pay is low and expectations of employee output is not realistic.

Advice to ManagementAdvice

Get on the same page and provide some leadership. Everything is so fragmented and needs to be regulated.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other Reviews for Massage Envy

  1.  

    Fastfood version of massage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Massage Therapist  in  Walnut Creek, CA
    Former Employee - Certified Massage Therapist in Walnut Creek, CA

    I worked at Massage Envy part-time for more than 5 years

    Pros

    Somewhat flexible schedule. High volume of clientele come through. All a massage therapist really worries about is the massage and turning over the table between clients. In consideration of the convenience, the pay is well enough if a person manages their finances well.

    Cons

    No benefits or perks, good management is a rare gem, restrictions on how an MT is allowed to work with and help improve a client are absurd, there's little to no time for a proper intake with a client. Communication between employees is nearly forbidden, no cohesion between the therapists and the sales team.

    Advice to ManagementAdvice

    Work with your team rather than against them, stop threatening to fire people all the time and encourage them instead

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Low pay, zero real benefits. Corporate franchise. McDonald's of massage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist  in  Seattle, WA
    Current Employee - Licensed Massage Therapist in Seattle, WA

    I have been working at Massage Envy full-time for more than 5 years

    Pros

    Fully booked schedule. If you want to be a work horse for a franchised corporation, this is the place for you. You can get a LOT of hands on experience in a short period.

    Cons

    5 minute turn around time between clients unless you're willing to do 15 minute unpaid breaks between appointments. Management and sales (support) staff is spotty at best. Most clients are amazing, good people. No room for advancement or skill building. Corporate rules stifle individuality and growth.

    Advice to ManagementAdvice

    Stop micromanaging. Be at your salaried position more than 30 hours per week and you can run your clinic much more efficiently and true to your hired position. Stop throwing people under the bus for your shortcomings related to practically no management experience. In the end, that's the owners fault. (And yours!)

    Positive Outlook
    No opinion of CEO
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