There are newer employer reviews for Massage Heights

1 person found this helpful

Love it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Iowa City, IA
Current Employee - Anonymous Employee in Iowa City, IA

I have been working at Massage Heights part-time

Pros

Everything is paid for. I have no rent, no linens, no lotions, no utilities.... my co worers are wonderful individuals and it is nice to be able to balance an independent feel with a team i love woring with

Cons

I had to learn to sell:/

Advice to ManagementAdvice

Lisen to your guests ane employees. They really do have great input!! The individuality of the retreats sometimes get lost.
It seems in iowa there has FINALLY been a change..

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  1. Never again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Massage Therapist in Roseville, CA
    Former Employee - Massage Therapist in Roseville, CA

    I worked at Massage Heights full-time (less than a year)

    Pros

    Very professional retreat, in looks alone. The decor is very upscale, or at least looks it and is maintained often.
    They have high therapist standards.

    Cons

    Oh boy, where to begin? Unpaid, mandatory training. $30 uniforms, even the first one is not supplied to you. Sales, sales, sales. If you became a therapist to help people, this is not the job for you. I overheard our owner speaking with two of our therapists about an elderly couple that came in for a couples massage-they were from out of town so they couldn't sign up.

    Owner "Did they upgrade at all?"
    Therapists "No, they just wanted to relax."
    Owner "Are they signing up?"
    Therapists "No, they are from out of town."
    Owner "Then WHY are they HERE?"

    She acted as if the client wasn't going to get anything extra, they were wasting her time. And she did this often.
    They wanted us to get a product and place it in the clients hands when they came out from their massage so that they'd buy it. If I were a client, this would really get on my nerves. Especially being sold to EVERY TIME they go in for a service.

    Also, if your client doesn't show up, they do charge them, but it all goes to the retreat. Not to the therapist, which at least Massage Envy does.
    You are either hourly or commission, but will most likely never get hourly. At the same time, they make you give FREE chair massages, to which you are not compensated and expect you to hand out business cards, grassroots sales, on your own time.
    And lets say you have 5 massages and a 2 hour break in between, one of those hours will be blocked off for you to clean, i.e. scrubbing the baseboards of the retreat, every once in a while because the owner doesn't want people sitting around (even though they aren't getting paid!). I was forced to do it a handful of times in my 2 month employment there.

    I was out of there as soon as I could be. And recommend the same to anyone else. Not to say that management will be the same at every location, but it won't be far from my experience.

    Advice to ManagementAdvice

    You run your business by scamming your employees and pushing product and extras down your clients throats. You've turned massage therapy, which should be a customer service based industry, into a sales competition between other retreats.

    You're in the wrong business.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Massage Heights

    Pros

    Flexible hours, some places hire you as contractors, relaxing environment, and meeting different people.

    Cons

    No health insurance, definitely not enough pay, and management doesn't seem to care if you're in pain.

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