Pros
Great platform for fresh graduates to learn A decent amount of freedom to choose what you want to do
Cons
Downsides of this role, well after a year maybe your learning curve becomes stagnant and you want to move out of this role. Unfortunately, the organization is very conservative, so positions in your field of choice might not open up at all. You are literally wasting half of your time, doing Technical Support and talking to customers who mostly can't get anything done on their own. More than half of the management is non-technical so they have no freaking idea of what they are talking about most of the time. Just smile and take it. Huge disparity in pay scales for the same role. If you went to a branded school, you get a lot more than you deserve, performers are not rewarded aptly.