Mattersight

www.mattersight.com
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3 people found this helpful  

Business side full of inexperienced people is running the company into the ground.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Austin, TX
Former Employee - Anonymous Employee in Austin, TX

I worked at Mattersight

Pros

Lower level management understands the problems and people
Flexible schedule
Fun atmosphere
Talented technical staff

Cons

Managers that care are fairly powerless to improve things given the Chicago favoritism
Chicago business side is full of inexperienced people
Lack of clear upper management leadership and direction
Company has never made a profit
Sales force sells anything and everything, despite being able to actually deliver

Advice to ManagementAdvice

Learn to stop running in random directions, establish clearer leadership and direction, leverage your experienced people, stop letting inexperienced people run the company into the ground.

Disapproves of CEO

26 Other Employee Reviews for Mattersight (View Most Recent)

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  1. 3 people found this helpful  

    Not terrible, but certainly not great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Principal in Chicago, IL
    Former Employee - Principal in Chicago, IL

    I worked at Mattersight

    Pros

    There are some very talented, very knowledgeable, and very hard-working people spread over the company. If you are fortunate enough to work with these people, you can and will learn a lot and do great work. Some management truly cares.

    Cons

    Company seems to have little direction. Financial problems get taken out on the lesser folk (e.g. constant layoffs, reduction of benefits), while upper management continues to get huge bonuses every year.

    Advice to ManagementAdvice

    Stop putting the screws to the lower level employees. Giving yourselves huge bonuses year after year while benefits steadily decline and the company continues to lose money is terrible for morale.

    Doesn't Recommend
    Disapproves of CEO
  2. 3 people found this helpful  

    Depends on which side of the coin you are on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Associate Consultant in Austin, TX
    Former Employee - Associate Consultant in Austin, TX

    I worked at Mattersight

    Pros

    This place has a fantastic pool of technical knowledge and talent that vastly outshines its competitors. People on the Managed Services division are not just knowledgable, but more than will to share that knowledge with new employees and clients as well. This is a great place to get practical experience in the VoiP support area, as each client implements differently telephony solutions for their environment and business needs. There is a great deal of exposure to Cisco Unified Communications Suite of products as well, since eLoyalty is a gold partner with Cisco.

    Cons

    Technical individuals are placed into management roles with no experience as managers. This in turn causes problems when dealing with the clients and the service delivery managers who interface with the clients.

    Company information is placed in an obscurely constructed sharepoint system, rarely updated and no one is formally notified when changes are made. Suggestions to make this available more easily were met with "Well it's out there."

    There is little to no support process documentation, everything is word of mouth, instant message or emailed if there is a process for it. Suggestions to adapt previous, proven process documentation methods were denied because due to implementation of a complicated Visio flowchart that was designed to "handle an incident" but not provide the procedure to handle it.

    Favoritism runs high in the company, as it's not a matter of how good you are or how hard you work, but simply who you know. There is a clique in the management that has worked together for 15+ years at this company and previous organizations. They are resistant to change, outside ideas and new comers within management. On a few occasions they have brought in other individuals who were under qualified for the job they were provided and it cost the company money and internal turmoil.

    Advice to ManagementAdvice

    Management needs to review it's treatment of the lower level workers. Not listening and not communicating with the people on the front line is the best way to sink a business. Kelly Conway needs to stop going into "all-hands" employee meetings to discuss "the future of the company" by praising one division of the company, then insult another division by saying he is not sure what they do so he'll defer to someone from the division to discuss our successes.

    Doesn't Recommend
    Disapproves of CEO
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