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Current Employee – been working at Mattress Firm full-time for more than a year
Pros – * Company is growing rapidly offering a lot of growth potential, hours are consistant compared to other retail jobs (no opening/closing shift type work), depending on your market there is a decent work life balance, very easy job compared to any other line of retail or sales.
* Company promotes from within, which is great cause every single employee at some point worked at the bottom. Company is very performance oriented which is great for those that are willing to go above and beyond to suceed.
* Pay can be extremely good if you have a good personal demeanor and strong self motivation, if you do not you will not accell here. Job is heavily sales oriented and to maxmize pay you have to maximize sales. There is a base salary as a fall back, which in it's own is very good, but there is so much more potential.
* Management, at times, is very open to new ideas pertaining to sales strategies and company development. Lots of free time, this is also a downside if you're a very active person as you will spend 90% or more of your time doing little or nothing but baby sitting a store.
* Most management seems very aware of personal needs and usually adapts to meet your personal needs rather it be sick time or family emergency. This is a real strong point of this company, no micromanaging or condoning overhead when emergency time off is needed.
Cons – * Too flat of a management structure, bascially too may chiefs and not enough warriors. MOD position/title needs to be eliminated as most MODs never fulfill their management rolls. Store managers should also have control over MODs/sales associates that work their stores. As of now store managers and assistant managers have no abiilty to discipline those working their stores. Store managers should report to area managers, and them to district managers. Current flat pyrimid setup causes too much infighting among all the management levels. Basically store managers are responsible for their store but have very little actual control over what goes on there and has to go through loop holes to get things resolved.
* Store managers and assistant managers need more control over their business, it's insane to have to send out a dozen or so emails and make equally as many phone calls to get something as simple as an inventory over/short fixed, or a refund completed.
* Work life balance, while decent, isn't perfect, company needs to eliminate extended sales hours for sales weekends. More often than not this is completely wasted time being spent in a store and away from family for little to no sales. Store hours in general should be shortened from 10-8 to 10-7 or even 10-6 in select markets. Very little business is done after 6 PM let alone 7 PM.
* Some very weak managers. In some markets, not all, the management staff is very weak. While these people may of been great sales people, not all are worthy of management.
Advice to Senior Management – * Please eliminate MOD positions. Most of these employees are anything but managers and fail to acknoledge that they are under other positions and often make it very difficult to run a store efficiently. Hire on new people as associates, keep the pay and general requirements the same, but get rid of the "manager" in the title, goes to peoples head and they don't fulfill their required duties. Have them report to the assistant and store managers. This would really smooth things out.
* Give store managers more control over their business. Allow store managers and assistant managers to have more control over store inventory, and most importantly those who work in their stores. As things sit, if an MOD doesn't do something, store managers have to report it to the area manager or district manager who may or may not fix the situation. Shrink can also be reduced by giving more power to the stores and less to operations. As of now, if the warehouse doesn't fix an issue it goes against the store as shrink, even if the store isn't responsible for the issue.
* Eliminate the extended hours. THEY DON'T WORK!!! Customers do not buy after 7 PM, this is a proven fact in all of retail, prime hours are generally 11-4 on weekends, and 10-2 and 4-6 weekdays. Too much time is being spent after 6 PM doing nothing but waiting to go home. Most competitiors close by 7 PM. This would be a drastic improvement to work life balance.
* Focus more on area and district managers and gain a better undstanding of what they do. Some of these managers are amazing and need to be reconized, others are very weak, and should probably go back to sales. If the AM or DM is weak, the market will struggle dearly.
* Not as much of a con as it is an area of interest. Give people small bumps in base salary as they grow in tenure with the company. Not everybody wishes to be an executive or even area manager, so it would be nice to see a bump in salary, similar to your yearly pay raise elsewhere in retail, as you gain tenure with the company. Again this isn't a guranteed pay raise and should be based off of performance. But it would be nice as you grow with the company to earn a little more than "base pay" if you have a bad sales month, or take on the risk of opening a new store with an unknown future.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-05-24 12:03 PDT
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