There are newer employer reviews for Mattress Firm

2 people found this helpful

Left me with something to be desired

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Store Manager in Kansas City, MO
Current Employee - Store Manager in Kansas City, MO

I have been working at Mattress Firm full-time (less than a year)

Pros

You bring home 2000 a month
Medical benefits
lots of freedom and autonomy. There is no boss over your shoulder, typically you work alone in a store. This starts out as a pro but as time drags on it actually becomes one of the biggest cons
Good training and a good start into sales.
Internet access.
Very low level of actual work to be done.

This is a decent job right out of college while you look for another job. You will be at work all day, including weekends, so it gives you a LOT of time to search careerbuilder, monster, indeed, linkedin, work on your resume, write cover letters, etc.

Cons

#1 is work / life balance. There is none. 10 hour days, 10 am to 8pm. Weekends are a MUST. Saturday is 10-8 and Sunday is 12-6.
#2 is that you constantly work alone with very little human interaction outside of writing emails congratulating yourself and phone calls from other employees
Now combine really long hours with solitude. It gets extremely boring. After a while you start to realize this is why you are being paid, to be bored. And no one likes to be bored.
#3 Your "Promotion." No raise. You get promoted from Manager on Duty to Store Manager. This is really just extra responsibilities. Take out the trash, change the signs, vacuum the floor, mop the track, scrub the bathroom, etc. You will receive no additional compensation. They will tell you that now you can get a store bonus!..... if you well about 42,000 dollars in mattresses at a 45 percent margin which is only going to happen if its a really good month or you are working at a high volume store, and when you are a newbie you do not work in high volume stores, you work in the slowest stores in the market.
#4 Basically this company puts up a front of a management training program for new college graduates. Outlines this clear promotion track that is based on performance not on tenure. They will down play the ridiculous hours and the mind numbingly boring type of work you will actually be doing. Reality check, its retail.

Advice to ManagementAdvice

If you want to keep any type of quality sales professionals, like you say you do, you have to make the hours reasonable. 10-630 would be understandable. Close the store on Sundays. Make Saturdays with shifts.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
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  1. 2 people found this helpful

    Not horrible, but can be very draining for those seeking a more professional environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA

    I worked at Mattress Firm

    Pros

    Hiring process normally is quick and easy - great for individuals who need a job FAST due to unemployment or financial hardship. Training/development is great. Mattress Firm does invest in an extensive on-going training program. Only promotes from within-so no outsiders can become CEO. Growth opportunities available. Co-workers and most upper management do provide a fun working environment. Decent commissions pay. Opportunities for $$$ incentives through company wide and/or district competitions.

    Cons

    Although can be a quick and easy hiring process, not the best place for those professionals who have a strong background in leadership/management/business (or any profession at that matter). Mattress Firm tends to treat new associates as cattle (the ones who aren't easily influenced are the ones who REALIZE it, everyone else goes with the flow). In my experience, upper management NEVER got to know me outside of the sales floor. I was never asked about my background, what I do well, and what would I ultimitely like to be doing for the company, and because of that, I was turned off from ANY idea of promotion and I soon started a new job hunt. I could have brought MUCH more to the table professionally, but 4-5 months after working here, I soon realized that a person like me would eventually be working BELOW their potential (even as an AM or DM). I am great at sales, but quickly got tired of retail, therefore I would have liked to see more opportunity within the Atlanta market for those individuals who wanted out of the stores, but still wanted to contribute to the company. During my interview, a picture was painted that once I put in work on the floor, I could quickly go to ANY area of the company - especially in Atlanta because of the growth and new positions being created "AS WE SPEAK". Unfortunately, none of that was true. From what I saw, there is such a LOOOONG path out of the sales floor. And knowing myself, the only way I would have fit would have been in corporate - which would have required a move to Texas, but again, I was quickly turned off from the idea. Even the role of an Area Manager consisted of sending out daily emails of do's and dont's, shout outs to top performers of the day, and visiting their stores once a week, while still having the pressures of sales. Most AM's in other companies work out of an office and focus on the success of their stores - THEY DO NOT WORK ON THE FLOOR. I guess my point is that this is a typcial retail job (even as an AM or DM) and you could find more professional work environments at other companies even as a young executive and still get paid MUCH more with less stress. So my resolve is to get out as quickly as possible before I got sucked in. I couldn't see myself working for Mattress Firm longer than a year. It was so hard getting out of the retail industry with the company on my resume for some reason, but thankfully I did. During interviews, I had one recruiter tell me that being a manager in retail is completely different then in corporate America. That really opened my eyes to the point that the career and growth opportunities at Mattress Firm may not be best for those individuals who have potential in becoming an Executive or Board member. Because even after 5, 10, 15+ years as an District Manager, you're still stuck in the "retail" lable, and most corporations see retail as simply babysitting a store and/or people. ***This is just from my personal experience ONLY*******Something to think about***

    Advice to ManagementAdvice

    Learn how to be honest with new associates concerning the TRUE nature of growth opportunities - bottom line, most opportunities are just busy work disquised as a promotion. Learn how discern between the TRUE leader and the TRUE salesperson - there is a big difference. Too many opportunities are given to individuals who have high numbers but have no leadership/management experience. Too many of your Area/District managers are not mature enough for these roles.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful

    Part Time College Student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales in Charlotte, NC
    Current Employee - Sales in Charlotte, NC

    I have been working at Mattress Firm

    Pros

    A low-stress environment in which a person can gain valuable sales experience as well as personal interaction with customers.

    Cons

    Slow sales environment in the mattress industry.

    Recommends
    Approves of CEO
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