There are newer employer reviews for Mattress Firm
There are newer employer reviews for Mattress Firm

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Helpful (1)

Overall a good experience

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Assistant Store Manager
Current Employee - Assistant Store Manager
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Mattress Firm full-time (Less than a year)

Pros

Great training program, enthusiastic employees, very friendly

Cons

You have to buy into the company culture or you'll never last, long hours, lots of downtime

Advice to Management

Better hours, more family time

Mattress Firm Response

Jan 9, 2014 – Vice President Talent Management

We appreciate the feedback!

Other Employee Reviews for Mattress Firm

  1. Fun placed to work at

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fun culture great benefits, over all fun career to work

    Cons

    NO CONs nothing at all

    Mattress Firm Response

    Jan 9, 2014 – Vice President Talent Management

    Thanks for the review! Happy New Year!


  2. Helpful (6)

    Good Experience/Training for Sales Newbies; Good Retail Pay/Benefits; Poor Life-Work Balance; Frustrating Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Held Multiple Titles
    Former Employee - Held Multiple Titles
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mattress Firm full-time (More than 8 years)

    Pros

    A good experience and sales training for novice sales people or for those with more experience but without lofty career goals. Pay is in comparison better than most retail environment opportunities, but in the lower end of other many other sales opportunities outside of retail. Great degree of personal autonomy can be a big plus for independent types who require little supervision, though some more extroverted coworkers have found the sporadic/occasional isolation difficult to handle. For those who require more leadership and supervision to succeed, might not be a good choice as bad habits can proliferate without a disciplined approach.

    Cons

    A lot of dissatisfaction among the sales staff stems from poor life-work balance: long hours even for retail (open to close on daily basis is required with minimum 10.5 hrs daily, except Sunday which is 6.5 hrs., and 5 - 6 day work week; longer days and weeks in peak seasons and sales events, or if you have late customers, which can happen any day). Typical retail expectations: evenings, weekends, and holidays. Little opportunity for outside career development above bachelor's degree level due to long hours and also poor life/work balance. Corporate culture is a bit insufferable unless you have a high tolerance for incessant, superficial cheer-leading and obsequious behavior. Opportunity for advancement is touted by corporate as unparalleled, but the reality is that unless you have a personal relationship with a corporate or field management team member due to rampant favoritism and nepotism, you may end up very frustrated. Those in a clique with the right people, or graduating from the "right" school (most notably SFA, the CEO's alma mater) have repeatedly been fast-tracked regardless of merit and experience, though some promotion through merit does occur, depending on the management team members you are exposed to. If this is your goal, then I recommend shameless self-promotion and networking. My observation in the many years I worked there is that the most conscientious individuals have at times been made to feel that they were at a disadvantage.

    Advice to Management

    Leadership of this company has a tendency toward what is best described as pure hubris, that seems to permeate every department starting from the top and trickling down. The favoritism and nepotism here are unparalleled. Good people here become frustrated and leave for better opportunities. Often the ones who stay are those more willing to accept compromise in their professional lives for a variety of reasons. If this were my company, I would require each individual at corporate to be sent off to a market outside of Houston, to spend at least one month "in the trenches" on the sales floor, and not just waltzing in and out - I mean working the hours along with the face of the company - their sales people. My top recommendation is this: cease the nepotism!!!!!! It is truly sickening and a constant source of frustration for those not in the clique. Finally, about training: your current push for daily training is good especially for those with limited sales skills, but the level of training offers little value for the really experienced sales people.


There are newer employer reviews for Mattress Firm
There are newer employer reviews for Mattress Firm

See Most Recent

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