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Helpful (1)

Amazing culture, great opportunity to begin a sales career

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Manager in Raleigh, NC
Former Employee - Sales Manager in Raleigh, NC

I worked at Mattress Firm full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The culture/values of the company are top-notch. They provide extensive support and training while keeping things positive and engaging. They strive for a "team" feeling, encouraging each person to be “the best” while celebrating all achievements.

Cons

Work/Life Balance is a challenge with long hours; average shift is 10-11 hours. Weekends and holidays are a must, and in some cases you may have to work an extra day/hours during the holidays. Staffing is inconsistent so you may be alone a whole day or working with several people. Travel is a must for all employees, especially when you first start. Employees are constantly moved from location to location even as Store Manager.

Advice to Management

More flexibility with schedules, including more staffing consistencies.

Mattress Firm Response

Mar 24, 2014 – Vice President Talent Management

Thanks for the feedback from Raleigh!

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  1. Helpful (11)

    In Response to Vice President of Talent Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Jacksonville, FL
    Former Employee - Area Manager in Jacksonville, FL

    I worked at Mattress Firm full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company is well respected in the industry. Very modern organization with lots of great people. The best benefit package in the industry.

    Cons

    If you have a family to support and a mortgage to pay you should forget about starting to work for this company. The fact is unless you are part of the "in group" or the right "clique" you will not get promoted or advanced into the better stores within a decent amount of time. The company boast that in Jacksonville, Florida "average associate in Jacksonville based on 1 year earnings is $46,500" and that may be true but there are three very important things to consider: 1. That number is for associates that have been working at Mattress Firm for a WHOLE year - it does not take into account all of the sales people that leave BEFORE the year due to low income combined with long hours (50-55 hours a week). 2. The average of "$46,500" includes the income of 5 Jacksonville Area Managers which make over $90K and run the best stores in the market. These stores are "locked down". And considering those 5 associates account for about 20% of the "one whole year group" anyone can see how the numbers are being manipulated. 3. Of the remaining "one whole year group" many are in decent stores making $45K - $50k a year. Most have been with the company for several years and the will not be moved out of those store for a "newbie". So what's left are the locations that none of the "veterans" want. The fact is if you can sustain one or two years of making $35K - $36K per year while working 50-55 hours a week there really is a light at the end of the tunnel - but only if you are one of the favorites... because the other fact is favoritism runs thick in this company.

    Advice to Management

    None - management never listens to advice. They simply smile, nod their head, and say, "We appreciate your feedback." or "Thank you for your candor." or "I'm sorry you feel that way." But they never do anything about it.


  2. Helpful (1)

    Adequate Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mattress Firm

    Pros

    Guaranteed money, great company to gain management experience, teaches you to think on your feet, opportunity for rapid advancement to good money within 5 years or less in many markets.

    Cons

    A lot of sitting in a store by yourself waiting for guests to come in, not a great chance to earn commissions above your salary (draw) unless you're in a high traffic store.

    Advice to Management

    Give more structure directly at the market level and more oversight. A lot goes on in the grey areas of the business that's not in the best interest of a fair and equitable work environment.


There are newer employer reviews for Mattress Firm
There are newer employer reviews for Mattress Firm

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