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Helpful (1)

Amazing culture, great opportunity to begin a sales career

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Manager in Raleigh, NC
Former Employee - Sales Manager in Raleigh, NC

I worked at Mattress Firm full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The culture/values of the company are top-notch. They provide extensive support and training while keeping things positive and engaging. They strive for a "team" feeling, encouraging each person to be “the best” while celebrating all achievements.

Cons

Work/Life Balance is a challenge with long hours; average shift is 10-11 hours. Weekends and holidays are a must, and in some cases you may have to work an extra day/hours during the holidays. Staffing is inconsistent so you may be alone a whole day or working with several people. Travel is a must for all employees, especially when you first start. Employees are constantly moved from location to location even as Store Manager.

Advice to Management

More flexibility with schedules, including more staffing consistencies.

Mattress Firm Response

Mar 24, 2014Vice President Talent Management

Thanks for the feedback from Raleigh!

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  1. Helpful (7)

    The Culture is More Like a CULT - You need to know what you're getting into

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Jacksonville, FL
    Current Employee - Area Manager in Jacksonville, FL

    I have been working at Mattress Firm full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Overall the company has several good things about it:

    + They have a great benefits package including vacation, sick days, and personal holidays.
    + The company sells quality products and the showrooms tend to be very clean and stylish.
    + The company does lots of advertising which helps with traffic.
    + Very "young" company. They try to recruit people in their early 20's right out of college, which means a lot of fun people to work with.
    + Good training program.

    Cons

    Unfortunately, the negatives with working for Mattress Firm far outweigh any positives:

    - The company likes to focus on its "culture"; so much so that it feels like a CULT. If you express an opinion that management feels does not "flow" with their culture you are quickly ostracized and in some cases ridiculed in front of your peers. The real "culture" seams to be insincerity and hypocrisy. It is not uncommon for a District Managers to say "praise" someone to their face then turn around and make disparaging remarks behind their back. Honesty and frank conversation is NOT part of the culture.

    - Compensation is salary (draw) against commission. Most salespeople make less than $40K a year due to low commissions, flooding the floor, their website taking sales away from the stores, and stores being very close to each other; in some cases you can find 3 - 5 stores within a 1 mile stretch or less.

    - Extremely long hours. It is not uncommon for salespeople to be expected to work over 60 a week, especially during holidays. However, salespeople are considered salaried employees; as such management can require you to attend weekly meetings without additional compensation. Some of these meeting can be as early as 7am. Getting up at 5am in order to attend a 7am meeting and then working until 9pm is the "norm" during the sales events - which happen about every other month - AND YOU ARE NOT PERMITTED TO LEAVE THE STORE FOR LUNCH OR DINNER.

    - Favoritism runs rampant in the company. If you are liked by the District Manager you can do well for yourself. If not it will be near impossible to be placed in some of the better locations, regardless of how well you perform on the sales floor.

    - Stores are on top of each other, LITERALLY. In some markets there are more Mattress Firm stores than there are McDonald's restaurants. In the Houston area for example there are over 100 stores. This is very common throughout the company, making it extremely difficult for any one location to truly prosper.

    - Older and more experienced salespeople tend to be bypassed for promotions or at times simply not hired at all. The thought being that "experienced people" bring too much baggage or old habits.

    Advice to Management

    Have promotions based on performance, not on a District Manager's perceived “culture-fit”. The way it's done now, favoritism is the name of the game.

    Stop discriminating against older people with years of experience under their belt simply because you want a "blank slate" to work with.

    Mattress Firm Response

    Mar 14, 2014Vice President Talent Management

    As a veteran employee, it's obviously disheartening to hear you are seemingly frustrated. However, I appreciate your feedback and candor.
    While this is a forum for you to review your experience
    ... More


  2. Helpful (11)

    In Response to Vice President of Talent Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Jacksonville, FL
    Former Employee - Area Manager in Jacksonville, FL

    I worked at Mattress Firm full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company is well respected in the industry.
    Very modern organization with lots of great people.
    The best benefit package in the industry.

    Cons

    If you have a family to support and a mortgage to pay you should forget about starting to work for this company. The fact is unless you are part of the "in group" or the right "clique" you will not get promoted or advanced into the better stores within a decent amount of time.

    The company boast that in Jacksonville, Florida "average associate in Jacksonville based on 1 year earnings is $46,500" and that may be true but there are three very important things to consider:
    1. That number is for associates that have been working at Mattress Firm for a WHOLE year - it does not take into account all of the sales people that leave BEFORE the year due to low income combined with long hours (50-55 hours a week).
    2. The average of "$46,500" includes the income of 5 Jacksonville Area Managers which make over $90K and run the best stores in the market. These stores are "locked down". And considering those 5 associates account for about 20% of the "one whole year group" anyone can see how the numbers are being manipulated.
    3. Of the remaining "one whole year group" many are in decent stores making $45K - $50k a year. Most have been with the company for several years and the will not be moved out of those store for a "newbie". So what's left are the locations that none of the "veterans" want.

    The fact is if you can sustain one or two years of making $35K - $36K per year while working 50-55 hours a week there really is a light at the end of the tunnel - but only if you are one of the favorites... because the other fact is favoritism runs thick in this company.

    Advice to Management

    None - management never listens to advice.
    They simply smile, nod their head, and say, "We appreciate your feedback." or "Thank you for your candor." or "I'm sorry you feel that way."
    But they never do anything about it.


There are newer employer reviews for Mattress Firm
There are newer employer reviews for Mattress Firm

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