Mattress Firm

  www.mattressfirm.com
  www.mattressfirm.com
There are newer employer reviews for Mattress Firm

 

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Manager in Miami, FL
Current Employee - Sales Manager in Miami, FL

I have been working at Mattress Firm full-time (more than an year)

Pros

pay
good training
nice people
promote with in
easy job

Cons

long hours
Hard to get into a good store
boring

Advice to ManagementAdvice

Better work life balance

Recommends
Positive Outlook
Approves of CEO

Mattress Firm Response

Mar 31, 2014Vice President Talent Management

Thanks for your review! We appreciate it.

380 Other Employee Reviews for Mattress Firm (View Most Recent)

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  1. 1 person found this helpful  

    Good Company, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Operations Manager
    Former Employee - Assistant Operations Manager

    I worked at Mattress Firm full-time (more than 3 years)

    Pros

    Job stability. Everyone needs a bed!

    Cons

    Probably one of the worst management teams I have ever had the displeasure of working with.

    Advice to ManagementAdvice

    Hire more workers. You can't expect a company to grow when you refuse to support the growth with employees.

    Recommends
    Positive Outlook
    Approves of CEO

    Mattress Firm Response

    Mar 24, 2014Vice President Talent Management

    Thanks for your feedback. It's certainly disappointing to hear you did not have a good experience with your manager. If you'd like to discuss anything further, please feel free to reach out to me ... More

  2. 6 people found this helpful  

    The Culture is More Like a CULT - You need to know what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Manager in Jacksonville, FL
    Current Employee - Area Manager in Jacksonville, FL

    I have been working at Mattress Firm full-time (more than 3 years)

    Pros

    Overall the company has several good things about it:

    + They have a great benefits package including vacation, sick days, and personal holidays.
    + The company sells quality products and the showrooms tend to be very clean and stylish.
    + The company does lots of advertising which helps with traffic.
    + Very "young" company. They try to recruit people in their early 20's right out of college, which means a lot of fun people to work with.
    + Good training program.

    Cons

    Unfortunately, the negatives with working for Mattress Firm far outweigh any positives:

    - The company likes to focus on its "culture"; so much so that it feels like a CULT. If you express an opinion that management feels does not "flow" with their culture you are quickly ostracized and in some cases ridiculed in front of your peers. The real "culture" seams to be insincerity and hypocrisy. It is not uncommon for a District Managers to say "praise" someone to their face then turn around and make disparaging remarks behind their back. Honesty and frank conversation is NOT part of the culture.

    - Compensation is salary (draw) against commission. Most salespeople make less than $40K a year due to low commissions, flooding the floor, their website taking sales away from the stores, and stores being very close to each other; in some cases you can find 3 - 5 stores within a 1 mile stretch or less.

    - Extremely long hours. It is not uncommon for salespeople to be expected to work over 60 a week, especially during holidays. However, salespeople are considered salaried employees; as such management can require you to attend weekly meetings without additional compensation. Some of these meeting can be as early as 7am. Getting up at 5am in order to attend a 7am meeting and then working until 9pm is the "norm" during the sales events - which happen about every other month - AND YOU ARE NOT PERMITTED TO LEAVE THE STORE FOR LUNCH OR DINNER.

    - Favoritism runs rampant in the company. If you are liked by the District Manager you can do well for yourself. If not it will be near impossible to be placed in some of the better locations, regardless of how well you perform on the sales floor.

    - Stores are on top of each other, LITERALLY. In some markets there are more Mattress Firm stores than there are McDonald's restaurants. In the Houston area for example there are over 100 stores. This is very common throughout the company, making it extremely difficult for any one location to truly prosper.

    - Older and more experienced salespeople tend to be bypassed for promotions or at times simply not hired at all. The thought being that "experienced people" bring too much baggage or old habits.

    Advice to ManagementAdvice

    Have promotions based on performance, not on a District Manager's perceived “culture-fit”. The way it's done now, favoritism is the name of the game.

    Stop discriminating against older people with years of experience under their belt simply because you want a "blank slate" to work with.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Mattress Firm Response

    Mar 14, 2014Vice President Talent Management

    As a veteran employee, it's obviously disheartening to hear you are seemingly frustrated. However, I appreciate your feedback and candor.
    While this is a forum for you to review your experience
    ... More

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