McGraw-Hill Education

  www.mheducation.com
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1 person found this helpful  

Customer Service Team Lead

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  DeSoto, TX
Former Employee - Customer Service Representative in DeSoto, TX

Pros

Mcgraw Hill offers great benefits from vacation, 401k. The hours of operations were a plus, very few weekends. I would highly reccommend this company

Cons

I cannot really think of anything bad about the company other than they now only have one office call center location.

Advice to ManagementAdvice

Listen to your Employees, Keep the Remote Agents engaged

Recommends
Positive Outlook
Approves of CEO

Other reviews for McGraw-Hill Education

  1. 1 person found this helpful  

    McGraw- Hill is slow to make change and difficult culture for advancement as a woman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Editor  in  Chicago, IL
    Former Employee - Editor in Chicago, IL

    Pros

    Nice people. Good work / family balance.

    Cons

    lacks promotion opportunities, for women in particular.

    Advice to ManagementAdvice

    Broaden your circles and perspective; it's not a boy's club.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 7 people found this helpful  

    The Worst Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    Pros

    There are a FEW enlightened people in Sales and Marketing that share these sentiments . There is an opportunity to work from home.

    Cons

    This company has one of the most hostile cultures I have ever worked in. There is so much cronyism, bias & prejudice within the ranks of this company that it is ridiculous. What is sad, is the people that have been subjected to this type of corporate culture for so long, they deem it as normal and acceptable. The "management" team in Customer Service use fear tactics that have been successful among their "supervisors" and in turn ANY voice that speaks up to address the issues in the work environment pertaining to payroll, processes, procedures, "leadership", go unheard. They are only concerned with squeezing more and more effort out of their employees with little to no regard for their well being or true success or personal and professional growth. Since the "supervisors" were not equipped with formal management training or at the minimum, Cowardly Lion courage, they are only figure heads and do what they are told to do like obedient slaves serving a system of oppression that doesn't even serve them, except they get to keep their job until the next "yes" man or woman shows up.

    Advice to ManagementAdvice

    When others figure out their worth and leave, you will be out of a job. Know that karma is real not imagined. Maybe in the next sale, the new owner will decide to hire all new staff or bring their own.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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