There are newer employer reviews for Medallia

7 people found this helpful

know what you're getting into

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Client Services Analyst in Palo Alto, CA
Former Employee - Client Services Analyst in Palo Alto, CA

I worked at Medallia full-time (less than a year)

Pros

-Wonderful advancement opportunities for those that stay
-Lots of perks (food, GoPasses, generous PTO allowances)
-Even in junior roles given tons of autonomy and responsibility from day 1

Cons

-Stay away from HR and recruiting. Extremely disorganized and lacks transparency. Promotions and internal movement between departments happen based on favoritism and not merit or credentials.
-Promote an elitist culture based on school rank rather than individual achievements - recruiting department encourages employees to only refer candidates that graduated from the Ivies or an Ivy competitor
-Promotion of work-life balance is completely inaccurate and misleading. Nonverbal expectations to work completely around the clock.
-Extremist company culture and focus on unity, almost to the point of brainwashing. Junior roles work best for those who are okay with having zero life outside of work. They invest a lot in creating a very fun work environment, but put so much focus on maintaining a Disneyland feel that whenever tense situations arise they are swept under the rug (i.e. different employees were fired and there was zero insight into what happened, and any inquiries were given the "shush" from management). Felt like nobody ever wanted to be the bearer of bad news.
-Most of the responsibilities as an analyst are specific to the software product that the company sells - you learn a lot and are intellectually stimulated every day, but most of it won't carry over into roles at any other company.

Approves of CEO
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  1. 2 people found this helpful

    I could not be happier here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer
    Current Employee - Sales Engineer

    I have been working at Medallia full-time (more than a year)

    Pros

    This is a rapidly growing company that still feels like a small one. The product may not be the sexiest one on the market, but it is the only one that simply works, and we have extremely happy clients who will attest to that. Employees here are exceptionally smart and collaborative and the company emphasizes maintaining this culture, even as we grow rapidly.

    Cons

    Growing pains. It is not easy to go from 200 employees to 600 in about two years. Workloads can be heavy, processes are still getting worked out. Career paths aren't always clear in a company changing and growing this quickly.

    Advice to ManagementAdvice

    Keep the focus on culture and client service and the rest will continue to follow. Thank you for taking good care of employees and for genuinely caring about the culture.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 9 people found this helpful

    Superficial niceness hides arrogant and bloated company atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medallia

    Pros

    Nice perks: gym, free food constantly
    Some genuinely nice people: If you look for them they are there
    Product that does good: Medallia's CEM system focuses on helping other companies serve their clients better, so the mission is one that many can align with

    Cons

    Mismanagement at the lower levels
    Superficial niceness hides a general apathy for colleagues' well being and growth, perhaps a symptom of rapid growth and stress on people's time
    Contractors given no direction, and are treated inconsiderately

    I have heard that the culture at Medallia was once very warm, motivated, and open. Such is not the case anymore. By expanding from 150 to close to 500 people over the course of a few months, this company has lowered their quality bar for incoming employees, and has compromised the culture that they supposedly prize. Medallia also treats their contractors very poorly, neglecting to give them direction and often leading them on with a false hope of full time employment, while not actually making any plans to transition them. One of my colleagues once told me that, of the 80+ contractors Medallia had hired over recent months, only 6 or so of them had been hired full time.

    I'd sum the current culture up by saying that Medallians are good at the surface level nice--they greet you with hyper happy smiles and a false sense of camaraderie. But when push comes to shove, don't expect many of them to advocate for you or to even go out of their way to help you much, unless it's directly related to their own professional success.

    Advice to ManagementAdvice

    Train your managers to give their reports the time of day, and to treat them like human beings--not just at the surface level, but where it really matters, such as in matters of professional growth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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