There are newer employer reviews for Medco Health
There are newer employer reviews for Medco Health

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Helpful (1)

operations management

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Disapproves of CEO

Pros

very customer focused, rewards appropriate for work done, enjoyed working for medco.

Cons

disappointed with merger with express. totally different expectations.

Other Employee Reviews for Medco Health

  1. Treat your patients like people instead of money, and your employees like humans not robots

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Positive Outlook
    No opinion of CEO

    I have been working at Medco Health full-time (More than 5 years)

    Pros

    Great pay. Good benefits. Fairly easy job.

    Cons

    High stress level, due to some very unnecessary work flow issues. The processes and procedures are obviously created by people who never take calls and see their patients as pure money, instead of sick people who need a system that will allow them to get their meds in the fastest fashion possible. Too many patients get lost amongst simple neglect due to procedures. As an employee it can be painful to have to tell someone that no one has followed up with their doctor to complete a prescription. This is not a job for someone who truly cares about people. You will feel completely stressed, unless you're able to go numb.

    Advice to Management

    Accredo Health Group had it right. The "call center" environment created by Medco is simply not a good match for helping patients. The employee culture under AHG was conducive to great, non-stressed workers. They also hired quality people. You now hire anyone, and then tighten the reigns on all of us. Be less concerned about call stats, and more about actual output and performance. Whether I say a patients name three times during a call shouldn't be as important as the fact that I can't get them their medication because of your failure in urgency to process their prescriptions.


  2. MEDCO rocked!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Medco Health full-time

    Pros

    Great benefits, employees who cared about each other and the patients

    Cons

    Swallowed up by Express Scripts


There are newer employer reviews for Medco Health
There are newer employer reviews for Medco Health

See Most Recent

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