Medica HealthCare Plans

  www.medicaplans.com
  www.medicaplans.com
There are newer employer reviews for Medica HealthCare Plans

 

A place to be when there are no options out there

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Coral Gables, FL
Current Employee - Anonymous Employee in Coral Gables, FL

I have been working at Medica HealthCare Plans

Pros

Good benefit package, the company respects employee time.

Cons

Lack of knowledge of some directors in some departments.

Advice to ManagementAdvice

Get effective and better prepared personnel to manage the different departments.

Doesn't Recommend

3 Other Employee Reviews for Medica HealthCare Plans (View Most Recent)

Sort: Rating Date
  1.  

    Typical Customer Service call center job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Plan Specialist in Minnetonka, MN
    Current Employee - Health Plan Specialist in Minnetonka, MN

    I have been working at Medica HealthCare Plans full-time (less than an year)

    Pros

    Good employee moral, nice employees for the most part, they do activities to show employee appreciation, pretty decent pay.

    Cons

    Customers aka "members" - Just like any job working with customers via phone, you tend to get yelled at pretty frequently. STATS - again like most CS jobs. They watch your numbers pretty closely. Calls per minute, call time, after call time, aux time, etc. It's just a pain like all CS stat watching chained to a phone cubical jobs.

    Advice to ManagementAdvice

    I understand that there need to be some sort if matrix for quality, but they could lay off the stats a little. It's bad when you end up on a 30 minute call where you're trying to help a member resolve a problem, but all you can think of is that your stats for the day are being destroyed. You start to wonder if your job is in the line.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It is a misleading hat the word "health" is part of the company name

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Medica HealthCare Plans

    Pros

    Like all insurance companies Medica compensates their employees well while denying coverage for those paying for services.

    Cons

    Disorganized case management
    Antiquated understanding of health
    Minimal holistic options given for consumers
    Operated by extremely Right winged conservative management with no checks and balances

    Advice to ManagementAdvice

    Change

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