There are newer employer reviews for Memory Lane
There are newer employer reviews for Memory Lane

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Trying turn business around in a difficult market but with great people!

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Software Engineer in Seattle, WA
Current Employee - Senior Software Engineer in Seattle, WA

I have been working at Memory Lane

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

latest technology stack and best people around!

Cons

yet to see the turnaround

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  1. My employment experience with Classmates.com was mediocre at best.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA

    I worked at Memory Lane

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Competitive wages, great hours of operation from a Call Center/CSR standpoint, basic functions of the position are relatively easy to learn and customer inquiries/concerns are standard for about 95% of all calls.

    Cons

    Negative environment, direction from upper management is unclear and lacks structure. Membership expectations in regards to auto renewal and cancellation are in fine print and company contact info for consumers is hard to locate on the website. With a "no refund" policy in place most customer calls are aggressive and end with a loss of future revenue.

    Advice to Management

    Offer more focus on Customer Relations. In order to provide a successful, positive customer and employee experience, CSR's should be allowed to guarantee satisfaction by offering refunds on a consistent basis - A positive environment is a productive environment.


  2. satisfactory

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Memory Lane

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Opportunities to learn new technologies.

    Cons

    Limited opportunities to learn new technologies.

    Advice to Management

    Enhancing opportunities to learn new technologies.


There are newer employer reviews for Memory Lane
There are newer employer reviews for Memory Lane

See Most Recent

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