There are newer employer reviews for Memory Lane

 

Tech department is a good place to work, but lagging behind

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee  in  Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA

I have been working at Memory Lane

Pros

The tech department is friendly and fun, but ends up lagging behind the latest and greatest. Overall, a good place to work and they treat the engineers with a lot of respect and don't micro manage.

Cons

Doesn't exactly have a great reputation with the tech community and they tend to scatter attention sometimes making it difficult to complete a project the right way.

No opinion of CEO

21 Other Employee Reviews for Memory Lane (View Most Recent)

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  1.  

    satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Memory Lane

    Pros

    Opportunities to learn new technologies.

    Cons

    Limited opportunities to learn new technologies.

    Advice to ManagementAdvice

    Enhancing opportunities to learn new technologies.

    Recommends
    No opinion of CEO
  2.  

    My employment experience with Classmates.com was mediocre at best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA

    I worked at Memory Lane

    Pros

    Competitive wages, great hours of operation from a Call Center/CSR standpoint, basic functions of the position are relatively easy to learn and customer inquiries/concerns are standard for about 95% of all calls.

    Cons

    Negative environment, direction from upper management is unclear and lacks structure. Membership expectations in regards to auto renewal and cancellation are in fine print and company contact info for consumers is hard to locate on the website. With a "no refund" policy in place most customer calls are aggressive and end with a loss of future revenue.

    Advice to ManagementAdvice

    Offer more focus on Customer Relations. In order to provide a successful, positive customer and employee experience, CSR's should be allowed to guarantee satisfaction by offering refunds on a consistent basis - A positive environment is a productive environment.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Memory Lane

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