There are newer employer reviews for Memory Lane
There are newer employer reviews for Memory Lane

See Most Recent

Tech department is a good place to work, but lagging behind

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA
No opinion of CEO

Pros

The tech department is friendly and fun, but ends up lagging behind the latest and greatest. Overall, a good place to work and they treat the engineers with a lot of respect and don't micro manage.

Cons

Doesn't exactly have a great reputation with the tech community and they tend to scatter attention sometimes making it difficult to complete a project the right way.

Other Employee Reviews for Memory Lane

  1. My employment experience with Classmates.com was mediocre at best.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Competitive wages, great hours of operation from a Call Center/CSR standpoint, basic functions of the position are relatively easy to learn and customer inquiries/concerns are standard for about 95% of all calls.

    Cons

    Negative environment, direction from upper management is unclear and lacks structure. Membership expectations in regards to auto renewal and cancellation are in fine print and company contact info for consumers is hard to locate on the website. With a "no refund" policy in place most customer calls are aggressive and end with a loss of future revenue.

    Advice to Management

    Offer more focus on Customer Relations. In order to provide a successful, positive customer and employee experience, CSR's should be allowed to guarantee satisfaction by offering refunds on a consistent basis - A positive environment is a productive environment.


  2. satisfactory

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    No opinion of CEO

    Pros

    Opportunities to learn new technologies.

    Cons

    Limited opportunities to learn new technologies.

    Advice to Management

    Enhancing opportunities to learn new technologies.


There are newer employer reviews for Memory Lane
There are newer employer reviews for Memory Lane

See Most Recent

Work at Memory Lane? Share Your Experiences

Memory Lane

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.