Mercent

www.mercent.com
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1 person found this helpful  

From the technical side...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Software Engineer in Seattle, WA
Current Employee - Software Engineer in Seattle, WA

I have been working at Mercent

Pros

Highly knowledgeable team
Strong quality control and testing team
Lots of opportunity to stay current on technologies that interest you
You can chose to specialize on UI, mid-tier, back-end, or else be more generalized
Active participation in design
Good personal/team responsibilities and recognition

Work/life balance is best of the places I've worked
Minimal Crunch time
Flexible schedule / work from home 1-day week

Neutral:
Benefits are adequate but not great
 - Pay is average for the area
 - No 401(k) match and minimal fund choices
 - Individual medical is decent, but limited family coverage

Cons

Satisfaction in a bare minimum of functionality over a high quality set of features
Priority is adding new functionality while spending minimal time improving existing pages/features.
Not enough use is made of internal users
Large process separation between engineering and other non-technical teams

Advice to ManagementAdvice

Iterative cycles only work if you go back and actually iterate. There are a lot of existing pages/functionality that stall after the initial release. Give a higher priority to support and existing issues over adding new functionality (quality over quantity). Take advantage of the in-house users to guinea-pig new features before release.

Recommends

21 Other Employee Reviews for Mercent (View Most Recent)

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  1. 2 people found this helpful  

    Good Career Starter, But Not A Place To Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Mercent

    Pros

    - There are some very smart and talented individuals who want to help grow the company
     - Great work/life balance
     - Direct interaction with senior management (Who Actually Listen To Feedback)
     - Chance to work alongside some of the biggest names in the industry (Amazon, Google, eBay, etc.)
     - Fun start-up type atmosphere

    Cons

    - Mediocre pay for the region
     - Massive separation between the business and technology teams, which creates a constant need for meetings and reviews
     - Tools are complex and confusing
     - Processes are broken, on all sides of the house
     - Senior management steps in too often which curbs growth and innovation
     - Mediocre benefits
     - Bonuses (Annual) are tied to company performance goals which are lofty and common to miss

    Advice to ManagementAdvice

    - Trust your employees and allow them to create and innovate. Processes that have been in place for numerous years are not always correct.

     - Review the hiring process. There are many individuals who are hired due to sheer need for headcount, rather than due to their ability and what they can bring to the team.

     - Bridge the gap between the technical and non-technical teams. If the separation continues to grow there will be major issues.

  2. 2 people found this helpful  

    Beware of the elusive Annual Bonus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Mercent

    Pros

    ~ Employees are friendly and easy going.
    ~ Free snacks (while the monthly supply lasts).
    ~ Occasional fun company-sponsored events (picnics, lunches, etc.)
    ~ Good work-life balance.

    Cons

    ~ Mediocre benefits.
    ~ Sub par pay.
    ~ Business side thinks they understand technology, but really don't.
    ~ Annual bonus is tied to company sales goals, which can be effected by outside factors (ie. Google algorithm changes).
    ~ Annual bonus goal is unrealistic, resulting in no Annual Bonus being paid out.

    Advice to ManagementAdvice

    Either get rid of the few clients on which use more than their fair share of system resources or charge them enough to make their contract actually generate positive income to the company.

    Doesn't Recommend
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