There are newer employer reviews for Mercent

Helpful (2)

Great group of people, #1 or #2 in competitive space, perhaps a bit too 'next big thing' focused.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Operations in Seattle, WA
Current Employee - Business Operations in Seattle, WA

I have been working at Mercent full-time (more than a year)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

Management is transparent, focused on people and fair.
Offices are large and open, though somewhat in no-man's-land between Fremont and SLU.
Great Friday lunches, catered, and Friday's at 4 'Cheer.'
BEST tool in the marketplace for Amazon feed management/repricing
BEST tool in the marketplace for Google Shopping.
Closely partnered with Google, Amazon and other top channel partners & client brands.
Engineering team is talented and driven, creating world-class software solutions for online retail.
Eric Best is a very exciting and driven CEO, as well as transparent and hard-working.

Cons

Prod/Dev cycle seems to operate in a bubble - without formal, working process for listening to users/clients.
HR is a bit overtasked, so it can take a bit of managing-up to get issues resolved.
it's been said here, but it's bears repeating: need strategic investment and focus on updating SAAS UI, and building-out all features needed to make users as efficient as they should be.
Integration, while powerful, needs more automated solutions and flexibility for ingesting client data.
Location is ambiguously between SLU and Fremont, yet it suffices.

Advice to Management

Shore up the product for core business
Focus on finding a 'Freemium' offering and more automated integration

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  1. Helpful (2)

    Good career starter, but not more than 'notch in the belt'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Mercent full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    -Chance to work with some smart and talented individuals
    -Close proximity to Amazon, Google and Top CSE partners
    - One of the top tools in the space
    -Start-up style atmosphere - Young and Fun (mostly)
    -Fun company Events

    Cons

    -CEO is too hands on for the size of the company. Eric (CEO) acts more like a product manager than a company leader
    - The tool is touted as the 'best' but it is really only better than a poor alternative. There is a lot of potential, but due to a 'quantity over quality' attitude driven by the CEO it will never change.
    -Many 'directors' have inflated titles. Politics plays a large role in advancement in the company
    -Supposed to be a 'start-up' but does not act like one
    -No Corporate bonus
    -No 401K matching
    -Pay is at the low end of average for the industry
    -HUGE disparity between all teams in the company -- The performance (marketing) team and development/product teams don't even talk

    Advice to Management

    Take a step back and let those you put in power do their job. The CEO does not need to be invoved in every aspect of the company. He is hurting the organization more than helping.

    Look at who you have put into director roles, and really think about if they deserve to be where they are.

    Promote due to qualifications, not tenure.

    Trust your employees and let them help grow they company. There are many hungry young minds that want to help, but are forced to sit in their cubicles and not speak up due to the culture.

    BUILD A CULTURE, THERE IS NONE!!!

  2. Helpful (1)

    Fantastic small company atmosphere and excellent engineering team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Seattle, WA
    Current Employee - Software Engineer in Seattle, WA

    I have been working at Mercent

    Recommends
    Recommends

    Pros

    * Flexible and competent project management
    * Very little stress or pressure
    * Awesome work/life balance
    * Friendly and smart programmers that know what they are doing
    * Sharp QA team hunting for bugs
    * Careful when hiring to make sure they get the right fit
    * Work from home one day a week
    * Great efforts to push forward with new technology and methods
    * Somewhat regular company events and catered in lunches
    * Kitchen stocked monthly with snacks/drinks

    Cons

    * Take turns doing very minimal monitoring of system once every few months (can be a weekend)
    * No 401k matching
    * Snacks/drinks in kitchen don't last long (usually 1/2 a month)

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