Mercer

  www.mercer.com
  www.mercer.com
There are newer employer reviews for Mercer

1 person found this helpful  

Mediocre

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Analyst in Los Angeles, CA
Former Employee - Analyst in Los Angeles, CA

I worked at Mercer

Pros

For consulting, the hours are great (minus the LA commute). Relatively low stress environment, depending on the amount of work load you take on.

Cons

The work itself wasn't particularly invigorating - perhaps that is the nature of insurance & employee benefits.

Advice to ManagementAdvice

Listen to feedback from younger associates.

Recommends
Approves of CEO

686 Other Employee Reviews for Mercer (View Most Recent)

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  1. 4 people found this helpful  

    Old software, cheap with equipment and overwhelming bureaucracy. Transparency not to be found.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Administrative Assistant in Chicago, IL
    Current Employee - Senior Administrative Assistant in Chicago, IL

    I have been working at Mercer

    Pros

    Good health benefits, nice cubicle.

    Cons

    They make employees use Windows XP and it's 2012! They are still using Microsoft Office 2003 which is absurd because this company LOVES Microsoft office but they force everyone to use the old versions. Only one PC monitor for everyone (even though the parent company, Marsh and McLennan, gives their employees two monitors). Printers are shared by 20-30 people. Ridiculous since people are printing documents like crazy. All client materials are created on PowerPoint using Office 2003!! So everyone is printing these presentations constantly on the few printers that this company piddles out.

    There are so many locations with a few employees doing one little piece. You can't get answers to how or why things are done a certain way because there is no transparency. So these tiny groups think their piece is so important but they have no idea why they are doing it. People learn not to ask questions. They just do what they are told, like children.

    The client invoicing is a rat's maze. They all act like the last thing they want to do is get paid by the client because in order to send an invoice it has to go thru several groups to be approved, one group actually checks the grammar on the invoice and cover letter. I am serious!

    The company does not provide soda, juice or snacks, EVER. And NEVER a lunch from these tightwads. No holiday parties, NOTHING. No Christmas gifts, no gift certificate or frozen turkey, not even a card. Mr. Grinch and Mr. Scrooge run this place.

    However, the Principals write EVERYTHING off. If they take a few of their associates for a drink after work, they expense it. The Principals NEVER use their own money to buy anything. But you will never get a gift from them at Christmas because they can’t expense that!

    Advice to ManagementAdvice

    Act like your employees are human and you are humane.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Modern Day Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Participant Services Representative in Norwood, MA
    Former Employee - Participant Services Representative in Norwood, MA

    I worked at Mercer

    Pros

    Gain experience that will come in handy for future jobs, especially with health and benefits. The people you sit next to are nice and friendly, and always willing to help you out.

    Cons

    Your team leaders don't care about you, as long as your stats are on point, not that I would know, my team leader never had a feedback session with me. Training was so unorganized, it wasted a lot of valuable time - especially call monitoring with tenured reps, they never switched their gates so you were listening to calls that you were not training for.

    Advice to ManagementAdvice

    Get organized and realize that the representatives are more important than most of supervisors.

    Doesn't Recommend
    Disapproves of CEO
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