Mercer

  www.mercer.com
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646 Employee Reviews (View Most Recent)

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Client Service Analyst  in  Deerfield, IL
Current Employee - Client Service Analyst in Deerfield, IL

Pros

Flexible schedule is good for managing family emergency.

Cons

Bad management: I should figure things out alone. My supervisor is too busy for anything.

Advice to ManagementAdvice

Should give more structured training for a new hire.

Recommends
Positive Outlook
No opinion of CEO

Other reviews for Mercer

  1. 2 people found this helpful  

    Company has lost it's way. Used to be a prime place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retirement Valuation Specialist  in  Louisville, KY
    Former Employee - Retirement Valuation Specialist in Louisville, KY

    Pros

    Mercer's strength has always been it's ability to find and hire great people. This still holds true as the intellectual capital inside the building is very high. Mercer offers good benefits. Mercer is still a good name with other employers.

    Cons

    Mercer hires great people, however, they really struggle with what to do with them once they are employees. Training of any substantive nature is an after thought (sink or swim!). Mercer implements changes, rolls out said changes, then realizes maybe some "training" is needed after a rough implementation or results do not meet expectations. Working above and beyond 40 hours/week is not "required" but if one wants to be promoted they will understand this unwritten rule. If you are not the right person's "favorite" then you will have little chance for advancement.

    Advice to ManagementAdvice

    Constant cost-cutting and lack of direction really drags down morale.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Good environment, great people, reasonable pay, long hours, lately has lost focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Associate  in  Louisville, KY
    Current Employee - Associate in Louisville, KY

    Pros

    Mercer offers a respectful, professional environment for developing talent, and potential experience is abundantly available to the opportunist. My colleagues are talented and dedicated to their work and their clients. There is a sense of comeraderie between many of the staff, especially among those who pull long / late hours. I look forward to going to work every day. Mercer is still a well-known and respected name. Our new CEO recently overturned the unpopular incentive pay program that forced managers to use a fixed distribution for their employees' performance ratings.

    Cons

    "Profitable growth" is the buzzword most often repeated by Mercer's new chiefs, a term which means higher revenue targets with minimal or no expense growth. For several years, expense restrictions throttled pay raises and bonuses, minimized or eliminated budgets for new hires, reduced employee benefits and perks, and so forth. Upper management seems more focused on Wall Street than clients or colleagues. The Louisville office is relocating into a tighter office at a more expensive address.

    Advice to ManagementAdvice

    Protect the Brand. Invest in qualified employees and reward hard work and tenure. Loosen the death grip on expenses and let the company grow again. Happier employees are more productive. Laying off senior colleagues to save money in the short-term robs the company of their leadership and talents while sending a damning message about company loyalty to younger employees. Upgrade Microsoft Office more often than once / decade. Thanks for killing the old incentive program.

    Recommends
    No opinion of CEO
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