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Mercer (Outsourcing - H&B) - The More you know

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Client Services Analyst  in  Houston, TX
Former Employee - Client Services Analyst in Houston, TX

I worked at Mercer full-time for less than a year

Pros

Great starting wage for entry-level new grads. Can't knock the benefits packages. Terrific Medical/Vision/Dental offerings, generous vacation offerings.

Cons

Specifically with respect to Mercer's Outsourcing H&B: If you come from a specialized major, be prepared to be locked into the world of benefits administration. Non-transferrable technical skillset: In order to have this skillset transfer, you'll need to do outside work on your own to secure such measures (but don't forget about the non-compete/non-disclosure you signed or it could get dicey).

Don't plan on using that vacation anytime around the holidays as a member of Mercer Outsourcing's H&B section - that happens to be the "busy" season (Open Enrollment) and as such, M-Fs just went from 40s into the 50s

Working for any "client service" organization entails the need for the office to always be staffed (M-F) - rarely/never work remotely, long core-hours (lack of flexibility with work hours).

Recommends
Neutral Outlook
Approves of CEO

651 Other Employee Reviews for Mercer (View Most Recent)

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  1.  

    Not interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst  in  Deerfield, IL
    Current Employee - Client Service Analyst in Deerfield, IL

    I have been working at Mercer full-time for less than a year

    Pros

    Flexible schedule is good for managing family emergency.

    Cons

    Bad management: I should figure things out alone. My supervisor is too busy for anything.

    Advice to ManagementAdvice

    Should give more structured training for a new hire.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Good environment, great people, reasonable pay, long hours, lately has lost focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Associate  in  Louisville, KY
    Current Employee - Associate in Louisville, KY

    I have been working at Mercer

    Pros

    Mercer offers a respectful, professional environment for developing talent, and potential experience is abundantly available to the opportunist. My colleagues are talented and dedicated to their work and their clients. There is a sense of comeraderie between many of the staff, especially among those who pull long / late hours. I look forward to going to work every day. Mercer is still a well-known and respected name. Our new CEO recently overturned the unpopular incentive pay program that forced managers to use a fixed distribution for their employees' performance ratings.

    Cons

    "Profitable growth" is the buzzword most often repeated by Mercer's new chiefs, a term which means higher revenue targets with minimal or no expense growth. For several years, expense restrictions throttled pay raises and bonuses, minimized or eliminated budgets for new hires, reduced employee benefits and perks, and so forth. Upper management seems more focused on Wall Street than clients or colleagues. The Louisville office is relocating into a tighter office at a more expensive address.

    Advice to ManagementAdvice

    Protect the Brand. Invest in qualified employees and reward hard work and tenure. Loosen the death grip on expenses and let the company grow again. Happier employees are more productive. Laying off senior colleagues to save money in the short-term robs the company of their leadership and talents while sending a damning message about company loyalty to younger employees. Upgrade Microsoft Office more often than once / decade. Thanks for killing the old incentive program.

    Recommends
    No opinion of CEO
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