Mercer

www.mercer.com
There are newer employer reviews for Mercer

 

Good entry level job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Norwood, MA
Former Employee - Customer Service Representative in Norwood, MA

I worked at Mercer full-time (more than an year)

Pros

Mercer officers a generous benefits package and most of the people who work there are likable. Being a CSR is definitely a good entry level job, but something that most people would not want to do for the long run.

Cons

They struggle with employee recognition, but I believe they're working to improve this. They also aren't very understanding of emergency situations, even if it is a one time thing. This is mostly due to them needing you there to make their queue. Mercer is very strict on statistics, which causes many to complain. However, people should know what they're getting into with a customer service job in a call center, and stop complaining.

Advice to ManagementAdvice

Stop mixing business with your personal life.

Recommends
Neutral Outlook
Approves of CEO

721 Other Employee Reviews for Mercer (View Most Recent)

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  1.  

    A company that cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Support Analyst in Louisville, KY
    Current Employee - Systems Support Analyst in Louisville, KY

    I have been working at Mercer full-time (more than 8 years)

    Pros

    Promotes from within; Many career advancement opportunities

    Cons

    Regularly worked over time n

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst in Atlanta, GA
    Former Employee - Actuarial Analyst in Atlanta, GA

    I worked at Mercer full-time (more than 8 years)

    Pros

    No grunt work here. Gain valuable training and experience with top tier clients from day one.

    Cons

    As with most consulting firms, expect to put in lots of hours and get little reward - especially for those off the actuarial track.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Mercer

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