There are newer employer reviews for Mercer

Senior Actuarial Analyst

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Actuarial Analyst in Los Angeles, CA
Current Employee - Senior Actuarial Analyst in Los Angeles, CA

I have been working at Mercer full-time (more than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Excellent exposure to challenging projects. Opportunities to learn about general structure of employee benefits. Great office atmosphere and culture.

Cons

Very set promotion stucture for entry level positions.

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  1. Good entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Norwood, MA
    Former Employee - Customer Service Representative in Norwood, MA

    I worked at Mercer full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Mercer officers a generous benefits package and most of the people who work there are likable. Being a CSR is definitely a good entry level job, but something that most people would not want to do for the long run.

    Cons

    They struggle with employee recognition, but I believe they're working to improve this. They also aren't very understanding of emergency situations, even if it is a one time thing. This is mostly due to them needing you there to make their queue. Mercer is very strict on statistics, which causes many to complain. However, people should know what they're getting into with a customer service job in a call center, and stop complaining.

    Advice to Management

    Stop mixing business with your personal life.

  2. Learned a lot; extremely long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate in Dallas, TX
    Former Employee - Senior Associate in Dallas, TX

    I worked at Mercer full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Loved working with the clients

    Cons

    Team mates were overly competitive at times

    Advice to Management

    In a struggling economy, adjust pricing/rates to market.

There are newer employer reviews for Mercer

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