There are newer employer reviews for Mercer

 

Challenging at times, but rewarding if you work hard

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Participant Services Representative in Norwood, MA
Current Employee - Participant Services Representative in Norwood, MA

I have been working at Mercer full-time (less than an year)

Pros

As a call center representative there are plenty of opportunities to move around and learn multiple lines of business such as health and benefits, 401k, pension, etc. If you continue to focus and do your job, you will be recognized and have plenty of opportunities to better yourself and move up. Coming in as a temp employee, i was quickly transitioned to a permanent employee with generous pay and benefits within 6 short months. Staff is fun and friendly and is always available to answer your questions when you need them.

Cons

Like any company, technical issues such as upgrading software could be improved but they are working on that. Also, being on the phone all day can be exhausting but it is the job description and if you are a generally perky person than this will be no problem. People can be mean at times, but a majority of people are a delight to work with over the phone.

Advice to ManagementAdvice

Keep temporary employees in the loop during the busy season on their status with the job. Even after the busy season, let people know before they start looking elsewhere.

Recommends
Positive Outlook
Approves of CEO

668 Other Employee Reviews for Mercer (View Most Recent)

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  1. 4 people found this helpful  

    Good Experience, Great to Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Participant Services Representative in Norwood, MA
    Former Employee - Participant Services Representative in Norwood, MA

    I worked at Mercer as a contractor (less than an year)

    Pros

    The people you work with are nice and usually intelligent. They will train you on things you know nothing about and the company is prestigious and will look good on your resume. Most are happy to help, which is in large part why Mercer is known for customer service. You will learn a lot by working here at the very least and gain a lot of transferable skills. There is a lot of opportunity for overtime, and the permanent benefits are nice if they don't drag you out for a year as a temp like some. There is a good amount of promoting from within, but...it's usually like the private in the army being promoted to captain when his whole squad gets killed.

    Cons

    It's a call center, so if you don't know what that means, make sure you research before you accept the job here. The generally feeling is half will quit and the other half will be asked to leave, and the remaining couple of people will maybe last a year or two. Of a 20 person team there are about 3 left after 5-6 months. Even the supervisors get sick of the atmosphere. You might get lucky and get a low volume gate with super nice people calling, or you'll take 100 calls a day of nightmares. Speaking of those, you will start to have them every time you fall asleep. I am glad I worked there, but its a sign that something's wrong when you legit hope you get in an accident on your way to work everyday.

    The biggest issue for the qualified employees is you just have to be lucky to get promoted. It really is right place, right time at Mercer; hard, quality work will see you continue to take calls while your inexperienced co-worker who gets 5 calls a day gets promoted because he was sitting near a manager who needed an analyst. Some management is good, and the others are good at deterring you from asking questions and IMing you about limiting your wrap and idle time. If you don't like fighting with a bureaucracy whenever you try to innovate or take the initiative, don't work here. If you enjoy taking calls from people whose insurance gets inexplicably dropped at least 3 times a year (or 3 times in a month), this is the place for you.

    The reason I left was because Mercer takes good employees and ruins them. I saw quite a few quality workers develop unprofessional habits just during my several months there. Some honestly hope and even try to get fired. Most won't fully realize how bad it is since for many reps it is their first 'real' job, but this can be a plus once you start your second because you will never have stress like this again.

    Advice to ManagementAdvice

    You should probably start caring about your employees, and I'm not talking about giving them a 401k match. Everyone knows what needs to change at Mercer but it's nobody's job to change it. Stop promoting a culture of "covering your assets" and promote a culture of mutual responsibility and teamwork. Recognize who is doing a good job and hire and retain more people like them instead of shoveling replacements into the void when they eventually leave. I also almost forgot to mention that the technology is almost as bad as the atmosphere.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Solid company, low salaries

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Consultant in New York Mills, NY
    Current Employee - Principal Consultant in New York Mills, NY

    I have been working at Mercer full-time (more than an year)

    Pros

    Financially solid company. Good learning experiences and excellent brand. Employees are very bright and do a great job.

    Cons

    Low salaries. Can be bureaucratic

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Mercer

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