There are newer employer reviews for Mercer

 

Internal roles are poorly designed

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Billing Specialist  in  Los Angeles, CA
Current Employee - Billing Specialist in Los Angeles, CA

I have been working at Mercer

Pros

Mercer has great brand recognition for their industry and are a very professional company. The client-facing professionals are top-notch and know their business. The benefits are good and there are some opportunities to relocate if need be. Your teammates and department will greatly determine the tone of your employment at Mercer.

Cons

While Mercer does a good job of promoting and tracking their consultants from analyst to associate to principal etc, the roles of the internal functions are surprisingly underconsidered. Internal HR is a mess, with almost no local points of contact and abyssmal follow-up. Career tracking is essentially non-existent for internal roles - nearly all internal functions are external hires. And while theoretically Mercer hires laterally, in the words of two supervisors, "I've never seen it happen."

The irony of being an HR consulting firm with critical HR issues has recently been addressed by including some of the consultants in discussions regarding internal HR; the shocked disbelief of consultants returning from these management meetings speaks for itself.

Advice to ManagementAdvice

Mercer offers great resources for learning and is supportive of career enhancement in theory, but much more attention and respect needs to be given to the cultivation of internal roles. Lay out the career advancement possibilities that are possible (and that would honestly be acted upon).

And please fix HR, it's embarrassing - 7 months to sort out a 401k matching contribution issue?

Recommends
No opinion of CEO

651 Other Employee Reviews for Mercer (View Most Recent)

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  1.  

    Flexible culture and good work/life balance, but don't expect much in the way of compensation or management transparency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst  in  New York, NY
    Current Employee - Analyst in New York, NY

    I have been working at Mercer

    Pros

    Great work/life balance, flexible culture (ability to work from home), truly global firm, very bright and nice colleagues, easy to transfer from one Mercer office to another.

    Cons

    Poor compensation, NOT a meritocracy (people are promoted based on how long they've been at the firm and held out... not based on achievement. You will not see someone with 2 years' experience be promoted before someone with 4 years' experience for example, even if the achievement and effort warrants it), no transparency whatsoever when it comes to management. Management is secretive, does not filter down information to the ranks.

    Advice to ManagementAdvice

    Pay people what they are worth, don't be afraid to promote those who are deserving, and for goodness sake, don't hide things from us.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Not bad if you stick around long enough...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Mercer

    Pros

    Pros... Bright colleagues who work really hard, decent work/life balance, collegial atmosphere
    high performers are rewarded and will go far.

    Cons

    As an analyst most of your time is spent on grunt work and you don't have many opportunities to face clients. But some groups are better than others, depends on your supervisor.

    Advice to ManagementAdvice

    Provide more leadership/mentorship opportunities for analysts and associates. Seems like it currently takes a few years for analyst to get leadership training, which would go a long way in retaining more employees

    No opinion of CEO
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