Merchant e-Solutions

  www.merchante-solutions.com
  www.merchante-solutions.com
Work in HR? Unlock Free Profile
There are newer employer reviews for Merchant e-Solutions

1 person found this helpful  

Worst work environment, ever!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Merchant e-Solutions full-time for less than a year

Pros

Many individuals are intelligent and great people to work with.

Cons

Where to start....
1. The location sucks. No walking distance restaurants except Specialty's. You'll get sick of Specialty immediately. Being next to Oracle does not help with the traffic either.
2. The set up of the office is freaking ridiculous. It feels like you are in a call center and a sales person. Open cubicles, technically not even cubicles. It is just a long flat table with monitors on it. Your coworker is literally 3-5 feet away from you. Stretch out your arms enough and you will literally be touching them. Talk about no privacy and horrible working condition. Everyone can hear each other's conversations and it is impossible to take a call at your desk without the sounds of people talking in the background.
3. The mindset of the company after being bought out by a Brazilian company only made things worse. Everything is 'oh in Brazil, we did it like this" "in Brazilian, this is how it's done" "the Brazilians want it done this way". Well you know what, welcome to the U.S. NEWS FLASH: things are done differently here, we actually have laws and regulations for the work environment.
4. HR is a complete joke. It is run by idiots who knows nothing about HR. HR is only good at lying and making up their own rules and laws. They probably don't even know what the word "compliance" means. Also, HR team really take terminations lightly. They will fire anyone that they do not like personally. BEWARE of HR, they are not your friends. When given a chance, they will start singing like a canary and throw you under the bus. Their sole purpose is to protect the company only and spend their day sucking up to the management team.

Advice to ManagementAdvice

Learn how to manage. Your title is bogus and you do not deserve it. How can you lead a team or a company when you know nothing about properly building a business. No point in giving advice to the management team because the Brazilian way, is the only way. They will continue to run the company the way Brazil wants them to run it. Management team is the saddest thing that could have ever happened to this company. Good freaking luck!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

13 Other Employee Reviews for Merchant e-Solutions (View Most Recent)

Sort: Rating Date
  1.  

    What does Merchant e-Solutions and the Brazilian Soccer Team have in common?? Both are all talk and full of hot air!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Level Person  in  Redwood City, CA
    Current Employee - Professional Level Person in Redwood City, CA

    I have been working at Merchant e-Solutions full-time for more than 3 years

    Pros

    Great people and location in Redwood City.

    Cons

    Age discrimination. Staff over the age of 40 are being let go in large numbers without reason and HR uses the term "at-will" employer. This place is getting real bad. No increase. Class division. Its a ship without a captain. Too many know it all have been hired at large salaries and things just get worse.

    Advice to ManagementAdvice

    Get a clue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Awful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Merchant e-Solutions full-time

    Pros

    Most of the people are pleasant to work with. A few very sharp and talented individuals that work there.

    Cons

    Where to begin. Terrible management. Everything is rushed and half thought out. They don't bother to check with employees on the project how long something will take before committing to customers. Very micromanaged. Management can't seem to decide on anything. Project requirements change with the wind mainly due to poorly thought out ideas. They do not take advice well from the employees who deal with a certain skill applicable to the project, because they always seem to think they know better when they don't have any background with that skill. The like to respond with "Unacceptable! You will do it this way, and it will be done by Yesterday!" Because they have already committed to their customers.

    They are also running on VERY outdated technology and they are WAY overdue to pay their technology dues. They do not treat most of their employees fairly. Myself and other employees were made so many promises in order to temporarily calm me down or satisfy them. I never once saw any of these promises ever come to light, or any effort to even attempt to fulfill these promises. Lots of times we would find out they went and did something completely opposite and was obviously kept from those promised.

    In such a short period of time so many people came and left. Saw people leave that had been there for years, all the way to just a few months old. Mainly due to the fact they have recently made many changes mostly for the worse. Things have sadly gone down hill fast, and it does not appear that they are making any effort to adjust these changes anytime soon. Some of the changes have been bringing on managers who also have poor reviews on glassdoor from previous companies.

    I have worked at large and small start up companies who all have things more organized and a more sensible game plan than they do at the time of writing this. They also do not appropriately assign tasks. They have people doing stuff that they have never done before while the person who has training with a certain subject gets other random assignments that do not fit their skill set either.

    Advice to ManagementAdvice

    Pay your technologies dues and revamp your system. Your old one has carried you long enough. Treat your employees better. Don't commit yourself to your customers till you have done your homework. Don't let one manager lead 5 teams, this spreads him too thin and he can't possibly do his job well for each team. Stop cutting corners. Listen to the employees who deal with applicable skills to the project day in and day out. Think they might have a clue about whats going on. Stop micromanaging. Let an engineer lead an engineering team. This makes for better communication and more appropriately assigned tasks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Merchant e-Solutions

Worked for Merchant e-Solutions? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.