There are newer employer reviews for Merle Norman
There are newer employer reviews for Merle Norman

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Awesome Customer Service!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Beauty Consultant in Topeka, KS
Current Employee - Beauty Consultant in Topeka, KS

I have been working at Merle Norman part-time (More than 10 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

I love working at Merle Norman! They treat their customers just like family members, only better! First rate customer service and tons of tender loving care! Most customers have been using Merle Norman for over 50 years and still rave about the cosmetics and customer service. They even bring family and friends to get them started on the makeup. You try on before you buy the products, plus you get one-on-one attention and compassion. Where else could you get such service?

Cons

Not a full -time job.

Advice to Management

None, keep up the great work!!

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  1. Helpful (6)

    Corporate Headquarters: Nice people, not a progressive place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Los Angeles, CA
    Former Employee - Marketing in Los Angeles, CA

    I worked at Merle Norman full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - Great PPO insurance benefits from Aetna - Never work overtime and raise your kids. - Job security - Good, (fattening) breakfast is provided daily, free - Some of the nicest people you'll work with ever - The lunch has been 25¢ (really) since I started 6 years ago. - Employees do what the owners encourage: Get to work on time, don't call in sick and put your "head down" to collect a paycheck. - No threat of the company changing or modernizing and leaving you behind. This is a simple person's workplace that offers with a great deal of job security. The CEO is personable, respectful, professional, which is a refreshing relief. She's intelligent and seems to be a real strategic thinker at the helm. - If you are older, you can very likely get hired here without age discrimination. This company, the mindset, the building and employees are old. The average age of an employee here is probably 47-50. Many are much older. If this is your first real job after a retail job, it's worth putting on your resume and is a good stepping stone in a beauty career (moving from retail to corporate). But spend as little time here as necessary before moving on, because MN's computers, systems, business model and mindset are not competitive or modern... so your skill set to offer another company after leaving here will require you to make a lateral move to leave. I was behind in my career and had less to offer other companies than competitive candidates – from my years spent here.

    Cons

    Environment Etc. Outdated and depressing buildings house in-house factory and marketing in antiquated cubicles. Decor = crusty 1970's cardboard advertising posters. Buildings are clean relics from the 1950's, with no windows. A mere story overhead, airplanes skim the building so many long-timers have asthma at some point from working here. Only a 45 minute lunch, so no errands or personal time to leave and return is possible due to the location – next to LAX in the industrial area. Nothing in walking distance, and not the safest neighborhood. If you leave for lunch it takes up 50% of your 45 minutes, so a cafeteria lunch is provided. Unfortunately, the cafeteria food tastes like cafeteria food and the menu is less than healthy. The company does not offer an employee refrigerator no microwave for use. Ownership All of the old-timers (many have been here 30+ years), lament the previous owner's death and feel the company is in declinel. The current ownership doesn't know the names of most they've worked side by side with for the last several years. They're a couple from Vegas with no experience or background in fashion or style. Dress Code The dress code is something the owners personally authored (they take a bizarre and inordinate interest in the dress code). Unfortunately, it's also a relic from the 1970's that's similar to what a large bank might have, and not competitive in the fashion and cosmetics industry. Morale is not great because the female partner in the Co. spends a lot of time and energy scouting and policing employees for their dress code violations which are overlooked for some, and not others. Culture The culture here is micromanagement and fear because the ownership frequently sends emails to the entire staff that includes threats regarding "punching in on time," dress code and other tedium ownership should probably allow HR to handle. No encouragement of creativity or financial help for furthering related work skills/education etc.is offered, and there's nothing in place to promote employee innovation or ownership of their work and company. The biggest "perk" the company offers is attendance to an MN Convention, where one can dress up to dine on banquet food and bump elbows with store owners. Is this something anyone would want to do in unpaid time off? Depends on you. CEO If you work with the CEO, it's helpful to be forewarned that she gives poor input and doesn't know what she wants until she sees it. It's helpful to know that she's a micro-manager, who has difficulty allowing the capable hands around her to do the work – save yourself and just let her get her own hands on it from the get-go. Expect nothing to be on any deadline here. If projects were tracked with hours against them, the company would see how much they truly cost and be horrified. Considering working here? If you stop here in your career, don't make it your career. Plan your exit and where you'll go next before you get "stuck" here like myself and so many other long-timers. While the products are decent here, they aren't respected, nor considered real competitors to the outside world – which can make it difficult for you to get hired if you've spent too much time here.

    Advice to Management

    Step out of your company and allow the capable leaders to do their jobs, including HR and your CEO and department heads. Keep your hands out of the minutia like dress code – it's unimportant and makes you look like you're petty and have nothing better to do. Surely you must. Stop micro-managing. Ask your departments to track the hours spent on every project so that you have a dollar amount of who much they cost the company. And track where the problem occurs - it's from poor input and rounds and rounds of revisions. The only real deadlines in this company are the convention. Every single other project has no hard deadline. Not the packaging/rebranding... not anything. How can a company be profitable when it can't even set and make a deadline? To get more out of your employees, invest in them: energyproject.com


  2. Just cared about pushing the "Merle Norman Way"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Consultant in Albuquerque, NM
    Current Employee - Beauty Consultant in Albuquerque, NM

    I have been working at Merle Norman part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Laid back environment, nice makeup

    Cons

    Not enough pay, pressured to do everything the MN way


There are newer employer reviews for Merle Norman
There are newer employer reviews for Merle Norman

See Most Recent

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