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2 people found this helpful  

"Turn 'em and burn 'em" is an unfortunate corporate policy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA

I have been working at Merrill Gardens full-time for more than 3 years

Pros

The 401(k) plan, though limited in investment choices, at least offers a modest corporate match. Employees are paid for the hours they work, and rarely if ever (in my experience) receive any pushback about taking vacation or sick time.

Cons

It's depressing to watch talented individuals come and go so often because the compensation and environment are so far below those of other communities in the area. Communities end up staffed by kind and well-meaning immigrants whose limited language skills result in a decrease in the quality of care - or worse, emergency situations caused by an inability to communicate effectively. Unfortunately, because MG's pay scale is below par, communities lose talented and capable staff to hospitals or other communities in the area who offer them what they're worth.

This would only be a problem if MG had any legitimate aspirations of keeping either staff or residents longer than a few months. Marketers are burned to a frazzle trying to keep census up to the demands of the corporate office, while maintenance requests are so much wasted paper and buildings get new wallpaper instead of upgraded HVAC. MG's "turn 'em and burn 'em" policy to both staffing and occupancy is disappointing. Rather than keep people happy and in place, they've apparently determined it's more cost-effective to just keep hunting for new people.

Advice to ManagementAdvice

Grant GMs more autonomy in the running of their communities. You don't know their people; they (hopefully) do. If you've hired the right GMs, you'll be in better shape than you are now. If you haven't, you'll soon find out. Regardless, hamstringing your on-site management and making them essentially ineffectual go-betweens costs them the respect they need and deserve from their staff and their residents, and sets your communities up for the unavoidable failure that invariably comes with immobility. Empower ALL MG employees to do whatever it takes to make the residents' experience superb, and refrain from micromanaging. If you don't trust the people who work for you to do the right thing, hire better people and then get out of their way.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

31 Other Employee Reviews for Merrill Gardens (View Most Recent)

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  1. 1 person found this helpful  

    Merrill Gardens; Great opportunities, great reputation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Regional Employee  in  Seattle, WA
    Current Employee - Regional Employee in Seattle, WA

    I have been working at Merrill Gardens

    Pros

    MG is a strong company, family run, and has a good reputation in the senior housing industry. They pay fairly compared to other companies and have excellent tools for training management staff in the communities.
    Great compensation for marketing and community relations if you are hungry and willing to work.
    Communities are run well and it is a privilege to be chosen to work for them.

    Cons

    There is turnover, but the senior housing industry tends to be a bit incestual anyway. Recognition for accomplishments is not always recognized outside of occupancy percentages. Getting around the politics is a challenge sometimes and communication is not up to par between Corporate positions and the communities.

    Advice to ManagementAdvice

    Spend more effort on implementing the MG cares program towards employees. Recognize accomplishments even when it might not be reflected in numbers. Eliminate sarcasm that retards good communication. Spend the time and energy to "mentor" current employees into leadership postions. Trust your leaders.

    Recommends
    Approves of CEO
  2. 4 people found this helpful  

    This is a horrible place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director
    Former Employee - Regional Director

    I worked at Merrill Gardens full-time for more than 5 years

    Pros

    They do provide a paycheck, and in this economy it that is a plus. However if you have an alternative to working for Merrill Gardens you should take it.

    Cons

    Upper management is populated with mean spirited sociopaths. The corporate culture is disgusting. Promotions are based on nepotism,The company is busy cutting staff hours and services to residents in an attempt meet unrealistic financial projections.

    Advice to ManagementAdvice

    They don't take advice. I am sure they are very proud of their achievements......dismantling the company and selling out. Just discontinue the MG Cares program. The blatant hypocrisy makes the daily abuse much more difficult to stomach.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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