MetLife Home Loans, a division of MetLife Bank, N.A.

  www.metlifehomeloans.com
  www.metlifehomeloans.com
There are newer employer reviews for MetLife Home Loans, a division of MetLife Bank, N.A.

 

A great group of people to work with, always something new to learn.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Support Assistant in Columbia, MD
Current Employee - Senior Support Assistant in Columbia, MD

I have been working at MetLife Home Loans, a division of MetLife Bank, N.A.

Pros

*Opportunity to be creative in problem resolution
*Lots of collaboration across business units

Cons

Unfortunately the organization is being dissolved.

Recommends
No opinion of CEO

50 Other Employee Reviews for MetLife Home Loans, a division of MetLife Bank, N.A. (View Most Recent)

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  1.  

    Poor Place to work in 2012

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Collector in Irving, TX
    Current Employee - Collector in Irving, TX

    I have been working at MetLife Home Loans, a division of MetLife Bank, N.A.

    Pros

    Good benefits, free coffee and water

    Cons

    Poor management, bonus promised but you have so many hoops to jump through you will probably never get it, the max is about $700 a month and the best performers only ever get $200. You are watched like a hawk,timed by the second for breaks,lunches and attendance. People are leaving in droves at least 5 a month, still suckers are signing up for the training classes. You cant get decent answers to questions and procedures are changed weekly and you have to keep up because it affects not only your bonus, but your quality scores and whether or not you get to keep your job. It is a joke, that even the team leads, trainers and supervisors recognize it, they are just following the managers lead trying to keep their jobs, no matter how stupid the Department head's decisions are. This is a warehouse atmosphere and people are treated like cattle. "Do the job- or there is another cow to take your place" You are forced to take up the slack for other departments where people are paid more than you with no compensation or training on how to even do their jobs. Every rep there is looking for a new job. This is the worst job I have ever worked at, McDonalds would be a step up. There is absolutely no promotion opportunity, even team leads cant get promoted to Sup positions and there have been several open. Forget about a lateral move unless you have been there 12 months, and lets face it, MetLife Home loans probably won't even last another 12 months, since MetLife announced it no longer wanted to be in the mortgage business and shut down originations.

    Advice to ManagementAdvice

    The department head doesnt even listen to his own Supervisors and Training managers. None of themn could even handle 1 day on the phones with the rules that come down. Stop handing down crap when you have no idea what is going on in the trenches.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    The pay is not worth the hassle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Bus in Irving, TX
    Current Employee - Bus in Irving, TX

    I have been working at MetLife Home Loans, a division of MetLife Bank, N.A.

    Pros

    Many people at MetLife are a joy to be around. They're willing to help out when needed and always have an open door policy.

    Cons

    The ability to advance in the company is not good. The pay is all below industry averages with longer work hours.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for MetLife Home Loans, a division of MetLife Bank, N.A.

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