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5 people found this helpful  

A Clash of Two Cultures

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Actuary in New York, NY
Current Employee - Actuary in New York, NY

I have been working at MetLife full-time (more than 5 years)

Pros

Large stable employer, broad industry recognition, good benefits,

Cons

1, MetLife is comprised of two groups of people. The first group was hired when MetLife was a mutual company that coddled low performing employees. This group is slow moving and adverse to change. Typically they have little technical skills and instead of helping, hinder productivity as they are incapable of grasping new software or advanced skills beyond data entry. This group routinely is incapable of performing anything beyond their normal routine and does not like to be asked to step outside of that box or learn new skills. A second group of people exists which were likely hired in the public company era. They tend to be more motivated and tech savvy, picking up the slack for the slower group but not being rewarded or recognized for this.

2. Technology - MetLife is slow and plodding. Often, IT projects are too expensive and time consuming to make realistic deadlines or implement improvements or new products/processes. MetLife is effectively held hostage by their weak IT team. Servers are slow, software updates take months; a laggard in the industry.

3. Bloated divisions - far too many employees exist in redundant roles. This limits hiring in areas that actually need employees due to MetLife's fear of downsizing.

4, Tail wags the dog - Met is improving here, but in years past, the sales team made the decisions, not the financial and actuarial analysts. Sales members were treated like gods and the budget was spent to keep them happy at the expense of the employees doing the actual work.

5. Decision making - very, very unclear who owns decisions. In fact, Met has spent a lot of money asking consultants to come in and help them with this. This started the "who has the D" question, but that is still quite unclear. MetLife is highly siloed. Information is not communicated broadly. MetLife's leadership pretends to communicate broadly by sending vague e-mails from several senior leaders, but each e-mail is a simple re-write of the previous e-mail and none give much detail.

6. Face to face interaction - Upper management is rarely in the office, and when they are, tied up in meetings all day, which makes it very unclear what they are truly working on.

7. Too many chiefs, not enough indians - simply put, most people do not want to or are not capable of doing much of the technical work at the company.

Advice to ManagementAdvice

1. Show up to work and focus on face to face meetings and interaction.
2. Fire the people who under perform consistently. Fire the redundant management.
3. Stop creating products and then after the fact asking if the customer truly wants this product.
4. Invest heavily in IT; Met can't be a leading company when projects get canceled because of turtle-like speed and incapable resources that create massive costs for the LOBs.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

992 Other Employee Reviews for MetLife (View Most Recent)

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  1.  

    Not for everybody

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Financial Services Representative in Marlton, NJ
    Former Employee - Financial Services Representative in Marlton, NJ

    I worked at MetLife full-time (more than 3 years)

    Pros

    Good products, brand, and benefits.

    Cons

    High cost of goods and services, bad payout structure, strict underwriting for insurance, poor management.

    Advice to ManagementAdvice

    Be more involved with new financial representatives.

  2. 1 person found this helpful  

    Going through management changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in New York, NY
    Current Employee - Finance in New York, NY

    I have been working at MetLife full-time (more than 5 years)

    Pros

    Generally competitive pay scale and benefits. Work life balance is good

    Cons

    Has announced new management at most of the top management positions, now cutting costs (people). May work out in the long run, but pretty painful now

    Neutral Outlook
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