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There are newer employer reviews for MetLife

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Helpful (1)

MetLife review

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Director in Long Island City, NY
Former Employee - Director in Long Island City, NY

I worked at MetLife

No opinion of CEO
No opinion of CEO

Pros

Stable company. Strong senior management team.

Cons

Poor career advancement program. i was consistently a top performer and was rarely if ever presented with opportunities to take on new challenges. I have seen several top-notch people leave for this reason

Advice to Management

Recognize your top performers and ensure that they are put on a path to success

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  1. Helpful (3)

    Met mistreats customers and employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Manager in West Warwick, RI
    Current Employee - Call Center Manager in West Warwick, RI

    I have been working at MetLife

    Doesn't Recommend
    Doesn't Recommend

    Pros

    MetLife used to be a company that cared about it's employees and customers. There are few reasons to work for Met. The only reason would be a paycheck until you can find something better. They have decided that they can get things done cheaper over seas and they are outsourcing work out of the country. The people who stay are hoping for a buy out or are hanging on until retirement. They are staffing with temporary workers so they don't have to pay benefits. Only the people who have been there for a long time get the good benefits. Their goal is to staff service areas for the least possible amount of money. Therefore the service to customers stinks.

    Cons

    Mistreatment of employees and a total lack of regard for customers. MetLife used to stand for customer service. Now customers are treated as a bother. People who are still employed in the Call Center are not allowed to help customers. The directive is to get the person off the phone in the least amount of time. The groups that have been outsourced overseas have nice people who answer the phones but they are clueless on how to understand someones problem. They are also not understanable when they speak. Met would be very happy if no one called for service. They treat customers and employees as if they had no right to service.

    Advice to Management

    Customer Service is not a drain on the bottom line. It is a retention tool. Outsourcing work overseas and skimping on service staff will result in people changing companies. Your employees are not able to value customers becuase you have made it very clear that you do not value your employees or your customers.


  2. Analysis and Strategic Planning Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Analysis and Strategic Planning in Mexico City (Mexico)
    Former Intern - Analysis and Strategic Planning in Mexico City (Mexico)

    I worked at MetLife as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture! Perfect place for an internship!

    Cons

    Not enough coaching from direct leaders

    Advice to Management

    Don't let the employees forget about the culture! Keep coaching!


There are newer employer reviews for MetLife
There are newer employer reviews for MetLife

See Most Recent

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