940 Employee Reviews (View Most Recent)

Sort: Rating Date

1 person found this helpful  

MetLife review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Director  in  Long Island City, NY
Former Employee - Director in Long Island City, NY

I worked at MetLife

Pros

Stable company. Strong senior management team.

Cons

Poor career advancement program. i was consistently a top performer and was rarely if ever presented with opportunities to take on new challenges. I have seen several top-notch people leave for this reason

Advice to ManagementAdvice

Recognize your top performers and ensure that they are put on a path to success

No opinion of CEO

Other Reviews for MetLife

  1.  

    Well respected to the average person but you have to dig a little deeper.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ

    I have been working at MetLife

    Pros

    Good Benefits packages. Metlife does offer comprehensive benefits to its employees and if your a woman you do get a decent amount of time off if your pregnant. I'm a male so I don't get that same treatment, but you are able to carry over PTO days... up to 15 per year which is nice so you can schedule a longer vacation if you want to. Telecommuting is a nice option also.

    Cons

    Average pay starting out and a very complex salary grade system that doesn't really reward hard work. It seems that to make decent money you either have to get a great promotion or put in way too much time.

    Advice to ManagementAdvice

    Get rid of the round table discussion and the rating system where everyone has to be rated from 1-5 and everyone HAS to have one of those numbers whether they deserve it or not. it's a rediculous rating system.

    Approves of CEO
  2. 2 people found this helpful  

    Met mistreats customers and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Call Center Manager  in  West Warwick, RI
    Current Employee - Call Center Manager in West Warwick, RI

    I have been working at MetLife

    Pros

    MetLife used to be a company that cared about it's employees and customers. There are few reasons to work for Met. The only reason would be a paycheck until you can find something better. They have decided that they can get things done cheaper over seas and they are outsourcing work out of the country. The people who stay are hoping for a buy out or are hanging on until retirement. They are staffing with temporary workers so they don't have to pay benefits. Only the people who have been there for a long time get the good benefits. Their goal is to staff service areas for the least possible amount of money. Therefore the service to customers stinks.

    Cons

    Mistreatment of employees and a total lack of regard for customers. MetLife used to stand for customer service. Now customers are treated as a bother. People who are still employed in the Call Center are not allowed to help customers. The directive is to get the person off the phone in the least amount of time. The groups that have been outsourced overseas have nice people who answer the phones but they are clueless on how to understand someones problem. They are also not understanable when they speak. Met would be very happy if no one called for service. They treat customers and employees as if they had no right to service.

    Advice to ManagementAdvice

    Customer Service is not a drain on the bottom line. It is a retention tool. Outsourcing work overseas and skimping on service staff will result in people changing companies. Your employees are not able to value customers becuase you have made it very clear that you do not value your employees or your customers.

    Doesn't Recommend
There are newer employer reviews for MetLife.

Worked for MetLife? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.