There are newer employer reviews for Michaels Stores
There are newer employer reviews for Michaels Stores

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Helpful (2)

Extremely unprofessional.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate
Former Employee - Sales Associate

I worked at Michaels Stores part-time (Less than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

I ended up leaving shortly after I was hired, so I don't have many positive aspects of the company to share.

Cons

I mostly want to write about the experience I had the short time I worked there. After getting hired, they asked me to come in a few days later for orientation. I was told that orientation typically takes about 30 minutes, though the hiring manager was going to be out of town so the general store manager would be conducting it instead, so it would take about an hour. When I showed up, I went over a few packets of information with the manager. He had to keep leaving because they were understaffed and kept calling him for assistance. I didn't mind, and continued reading through the information myself and signing where he had told me to sign. There was one point where he must've been gone for about 20 minutes--I had finished the documents he had given me to look at and spent a lot of time sitting there by myself, and when he came back he apologized and admitted to forgetting about me. He tried to continue the orientation but kept leaving and coming back. I had been there for an hour and half before he finally asked me to leave because he was too busy, without finishing the orientation. I was never paid for it, even though I was told that I would be.

The first day of work, I came in and was told I wasn't supposed to work because I hadn't finished training. I shadowed an employee and was told that when there was time during my shift I would finish my training with the manager, which never happened. The next time I came into work I was told I needed to cashier that day (they were thinking that I had already been trained on one), though the manager hadn't even given me the numbers I needed to sign into the register (they couldn't locate them), and everyone seemed oblivious to the fact that no one had even trained me to be on a register yet! Better yet, I was supposed to be sales associate and instead of training me they just put me on the sales floor, briefly pointing out the areas and telling me to put away returns and help customers with no other training than that. It was ridiculous and my whole experience there was frustrating.
I witnessed a lot of yelling from the general manager for the short time I was there, which was really unsettling.

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  1. Helpful (4)

    Going nowhere fast; worst place I have ever worked.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Michaels Stores part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good job for a people person. Flexible hours. I like most of my fellow employees, currently even including most of the management.

    Cons

    Run on a skeleton crew so you can't give good customer service. Some shifts as short as 3 hours. Very poor pay and stingy raises. They have steadily and drastically cut hours in the 2 years I have been here; we are working our asses off all the time! Not that I mind working hard, but we are not adequately compensated. They did away with the Front End Supervisor, so cashiers perform many of the same functions with no additional pay. Constant pressure to collect emails of customers. Also some of their merchandise is crap and you kind of feel bad ripping people off.

    Advice to Management

    Share a little of the wealth and pay your employees a living wage! BTW I am actively looking for another job.


  2. Helpful (1)

    just okay for most people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager
    Current Employee - Customer Experience Manager

    I have been working at Michaels Stores full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    flexible scheduling, access to materials to test out before you buy them, not horrible music on the PA

    Cons

    uncooperative management teams, unmotivated sales and cashier staff, no payroll for training new employees, a new corporate program every three weeks, needy and arrogant customers, no support from corporate when enforcing policies - always have to roll over and let the customers walk all over you, associate discount does not include sale items - which almost everything is.

    Advice to Management

    stop trying to constantly implement new programs and tweak the ones you already have. also, evaluate your distribution of payroll hours.


There are newer employer reviews for Michaels Stores
There are newer employer reviews for Michaels Stores

See Most Recent

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