Michaels Stores

  www.michaels.com
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1 person found this helpful  

Terrible

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Cashier
Current Employee - Cashier

Pros

There are some tough people with great sense of humor who stick it out with this company, and I made friends with several of them at my old store.

Cons

Management is terrible. You can tell corporate is full of people who have never worked in the stores as they make up policies left and right that do not make sense and are almost anti-customer in that you would think they were trying to scare customers off! For example: the stingy coupon policy and having to collect customer IDs for cash returns. Neither of these go over well! And many of the customers don't seem to understand that corporate policy is corporate policy - they will take out their anger and disappointment on the cashiers and sales floor people who have no control over the rules. Also, the company habitually hires people so there are too many employees and not enough hours to go around. And last but not least there is no formal training for new employees, as Michaels seems to think it foolish to invest in their employees.

Advice to ManagementAdvice

Come up with a real training program, stop hiring so many people, and stop changing your policies so often! Change your focus from expanding the company with new stores to investing in the stores and employees you currently have. Your employees and customers will thank you for it!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for Michaels Stores

  1. 1 person found this helpful  

    Heavy workload, low pay, no other options and not happy :(

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Framer
    Current Employee - Senior Framer

    Pros

    -Most of my co-workers are awesome to work with! However they seem to be a dime a dozen to managers and come and go quickly.
    -Was a part timer on the floor, got moved into full time framing
    -I love being able to work with customers and artwork
    -This is a good job for people who want a first job experience and don't need to make a lot of money.

    Cons

    -Overloaded and stressful job environment.
    -Standard hours for part timers are sometimes 20, but mostly 15 or lower.
    -Threats and hard to achieve goals are made based on a very flawed system.
    -There is almost always too much work and not enough people to do it. Have had go after hours (not overtime paid) just to keep from falling behind and getting reprimanded/written up.
    -Have had customers ask when we're going out of business...
    -My particular managers are decent but not the best. Some are rude to customers, others try but are already overworked and are very often stressed out.
    -The pay is near dirt compared to what employees have to deal with on a store and customer level daily. Customer service is sadly often put on the back burner just to get a job done.
    -I still give this job everything I have, but as soon as there is another full time job with better pay and better work environment I will be putting in my two weeks.
    -I have told people who ask me to help them get a job at Michael's that I won't help because they're not going to like it. Have also warned several curious job seekers that if they're looking for a job to start into even a small career or make a living to steer clear of this company.

    Advice to ManagementAdvice

    People are more than numbers and customer service is more valuable than making a sale. A handfull of good, well equipped, well trained and prepared employees is far better than two dozen waisting hours and time and not knowing what they're doing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Crazy Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Paramus, NJ
    Current Employee - Cashier in Paramus, NJ

    Pros

    Busy busy busy, good starting pay, great employee discount

    Cons

    Management is RUDE!!!!! They are disrespectful not only to their employees but to their customers. They talk to us like we are half way retarded, they refuse to flex to meet any needs of customers, they threaten write ups for not collecting enough emails. we CANNOT force customers to give us their email addresses so some days are hit and miss.

    Advice to ManagementAdvice

    Have some respect, take the time to train your employees, be flexible, just because a customer is rude doesnt mean you need to be rude

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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