There are newer employer reviews for Michaels Stores

2 people found this helpful

Always changing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Experience Manager
Current Employee - Customer Experience Manager

I have been working at Michaels Stores full-time (more than 5 years)

Pros

The employees are generally a great group to work with no matter what store you're at. If you work very hard, learn tasks outside of your job (Such as cashiering, framing, replenishment..) you can easily become a vital associate to the store and increase your potential for hours as a part time associate.

Cons

The store operating procedures are written in black and white, but the stores only operate in gray. Every manager, from the Customer Experience Managers to the District Manager have a different opinion. Customers will complain about how one store did something for them and expect the same from you, particularly in regards to the coupon policy. There is no uniformity in the company, even the company logos and colors vary from store to store. For part time associates, there is frequently backlash for requesting any time off.

Advice to ManagementAdvice

Set your procedures and guidelines in stone; eliminate the gray areas, especially with the coupon policy. If the stores aren't stepping on each others' toes and managers aren't contradicting themselves, customers will be less confused and the employee morale will increase due to the policy, managers, and stores backing them.

Doesn't Recommend
Negative Outlook
Approves of CEO
reviews filtered by
  • Any Location
  • Any Job Title
  1. A great place to work for those new to the work force.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Replenishment Associate
    Current Employee - Replenishment Associate

    I have been working at Michaels Stores part-time (more than 3 years)

    Pros

    Great for those who are new to the work force, and need some good retail experience
    positive work atmosphere

    Cons

    You won't make much over minimum wage
    It could take a while for you to "move up the latter" depending on your prior experience

    Recommends
    Neutral Outlook
  2. 2 people found this helpful

    Good & Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Fayetteville, NC
    Current Employee - Cashier in Fayetteville, NC

    I have been working at Michaels Stores part-time (more than a year)

    Pros

    The customers are great.... Well some of them. The frequent customers usually remember your face and that makes you feel good. Esp. when you're friendly and approachable. Yeah occasionally you'll have some customers that will be annoying, rude, and just sometimes evil. But thats a little rare

    Management is pretty flexible with the scheduling. If you can't work certain days, they won't schedule you for those days.

    The managers differ from store to store. My managers are pretty cool, and sometimes understanding.

    You are not expected to know every product in the store, but it would be good for you to know where a lot of the common items are.

    You get 25% employee discount. If they offer classes, I believe if one paying customers has signed up for that class, you can take that class for free.

    Cons

    This is not a place for lazy people. If you want more than 10 hours a week, you basically have to work for them.

    If you want to be a full-time employee, good luck! They sometimes make it hard for you to move up in the company. If you are a cashier, the only position you can be promoted to is front end supervisor, and that is still considered part-time. Oh and if you are a cashier, there is no full-time position, only part-time.

    Coupons...... I hate them. The customers have some preconceived notion that we accept multiple coupons at one time.. And we don't. And they use the excuse "Well someone last week let me use 10 coupons at one time...." And they're usually right.

    Advice to ManagementAdvice

    Can you just get rid of coupons altogether?! Or at least make sure all of the stores are understanding the terms and conditions of the coupons? Make sure all cashiers and back up cashiers are on the same page, because having an irate customer in your face is not very pleasant.

    And please allow your hard working employees to be able to get promoted or recognized for their hard work.

There are newer employer reviews for Michaels Stores

Work at Michaels Stores? Share Your Experiences

Michaels Stores

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.