Michaels Stores

  www.michaels.com
  www.michaels.com
There are newer employer reviews for Michaels Stores

 

Meh its not bad if you like crafts

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate in El Paso, TX
Current Employee - Sales Associate in El Paso, TX

I have been working at Michaels Stores part-time (more than an year)

Pros

It was a fun place to work and the people were quite great there.

Cons

To many crafts, and it reeks of cinnamon.

Advice to ManagementAdvice

Not really much you can offer as advice to a craft store. Find new ways to bring in customers

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1056 Other Employee Reviews for Michaels Stores (View Most Recent)

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  1. 5 people found this helpful  

    Craftastrophe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Manager
    Current Employee - Customer Experience Manager

    I have been working at Michaels Stores part-time (less than an year)

    Pros

    -A great team who gives their all to make the store a fun place for coworkers and customers alike.
    -Absolutely amazing Store Manager who does everything to keep the store running smoothly and workers happy from scheduling to being available to listen to customer concerns.
    -Great Associate discounts.

    Michael's has a lot going for it, variety and an ever growing market. This makes Michael's a fun store to work in and with the constant bringing in of new merchandise it's a fun and challenging environment to learn and grow. This can be a double-edged sword though.

    Cons

    -The pay is horrendous. No one earns what they deserve, most earning too little. Non-Salaried management lucky to start above minimum wage, part time CEM's like myself it is impossible to survive on just this job, I cannot even imagine what it must be like for a Cashier or Sales Associate making 8 - 13 hours a week at even less pay.

    -Hours are sporadic for workers. The lack of consistency causes a great deal of distress, and the lack of hours even more so.

    -Email Collection requirements. The requirement to have our associates and managers collecting emails not only affects our time and effectiveness as customer service representatives, it affects our relationship with our customers. Many customers feel that their privacy is being breached, they don't want to be asked every time they come into the store for their email, etc. The entire process is debilitating to the workforce and causes a great deal of stress to associates.

    -Inconsistent scheduling and high turnover. There are dozens of P/T workers employed to Michael's who never are given a chance to step away from a register and get their feet wet. Because of this the turnover rate is outrageous and we lose great workers because they are not recognized for what they could be capable of if given the chance. Micheal's is like a conveyor belt and every moment focuses on the next penny instead of employee satisfaction.

    -Training is horrendous! Michael's as a whole has a "hit the ground running" mentality which is useful sometimes, but can only go so far. Cashiers and Sale's Associates are thrown right into it, which is great for picking up the basics, but when it comes to all the small details, the classroom sign ups, the SOP on Coupons, the way the front counter is supposed to be handled, they are given no direction and are left standing there lost and waiting for direction (which rarely - if ever comes).

    -Michael's does not promote a good work ethic to new and inexperienced workers. Due to all the above, with poor training, little chances for advancement, horrible pay, associates and even those in management do not follow Standard Operating Procedures.

    Advice to ManagementAdvice

    The Store Manager at my location is fantastic, and does everything in her power to make a happy and full fulling work environment. My advice goes further up, to the District and Zone Level, to HR level. Know your stores. Not just your company. Knowing your company does not mean you know anything about what's happening in your stores. Take the time to go into your stores, spend an entire day, a week, a month to watch the workers in action, to participate yourself! I cannot stress this enough. District and HR level constantly pressure stores to reach unattainable goals without ever having to perform the tasks/duties they are expecting from associates and management.

    Cashier and see what it's like to ask every. single. customer. for their email. To deal with the confusing coupons or signage issues. Come into a store and know your store before you build planograms that are not size accurate to the square footage of the building. Work in the frame shop and experience what your Certified Framers have to go through, and most importantly, take what your associates are saying seriously. If they are saying something (especially if they are saying it over and over again) they have a reason.

    Reward and discipline your workers appropriately. The mass hiring and high turnover of associates breeds discontent and dissonance to the job. Who wants to work if they know it wont go anywhere. Reward the employees who give their all and go above and beyond. This means proper compensation for performance. A dime a year is not proper compensation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Unreasonable standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Elizabethtown, KY
    Current Employee - Assistant Store Manager in Elizabethtown, KY

    I have been working at Michaels Stores full-time (more than an year)

    Pros

    Decent pay for area. Great schedule.

    Cons

    Unreasonable workload. Company cheats stores out of labor hours weekly. Disctrict manager also hoards hours to pad his bonus.

    Advice to ManagementAdvice

    Put more ephasis on cashier hours. Managers spend half thier shifts at registers instead of setting displays or on helping your customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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