MicroEdge

www.microedge.com
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1 person found this helpful  

Management of employees = major issue for this company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Specialist in Edina, MN
Former Employee - Technical Support Specialist in Edina, MN

I worked at MicroEdge full-time (less than a year)

Pros

Good pay and benefits. Fun/good people in the MN office. NY is a completely different story.

Cons

Poor management. Unprofessional. Customers call in to the helpdesk to report issues and rather than being assisted right away, they are given a ticket # and promised a call back w/in 2 hours. Not good customer service.

Advice to ManagementAdvice

Be more professional. Don't call other employees names or talk behind their backs in meetings and when the person isn't present. ASK your employees how they are doing every once in a while as opposed to just telling them they're doing well. Employees need to be critiqued Have your management team go through continuous management training/education.

Doesn't Recommend
Neutral Outlook
Approves of CEO

MicroEdge Response

Dec 11, 2013SR Manager HR & Recruiting

I'm sorry you had this experience, and would like to talk to you about it. Will you email me? whauser@microedge.com

We're doing some additional training for our managers, and hope this addresses
... More

29 Other Employee Reviews for MicroEdge (View Most Recent)

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  1.  

    ME

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MicroEdge full-time

    Pros

    lots of flexibility, very friendly people

    Cons

    salary is on the lower end

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    You will learn enough to bring that experience elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research and Development in New York, NY
    Former Employee - Research and Development in New York, NY

    I worked at MicroEdge full-time (more than 3 years)

    Pros

    Most managers will teach you what you need to know
    Very nice group of people overall
    CTO is funny and if you are on his favorite's list or your manager is, you'll be safe
    Great ambiance
    Room to grow if you are liked and work hard

    Cons

    salary is low
    there are some old school people who need to just stfu
    there is nothing technical to learn
    the area is like in the middle of nowhere, next to a highway

    Advice to ManagementAdvice

    be and manage out of the box a little and forget the rules when you have good employees

    Recommends
    Neutral Outlook
    No opinion of CEO
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